There is a problem activating some new data SIMs which being is caused by a problem at Three. This has been escalated within Three and we expect an update by the end of the day. Please note that this only affects the activation of new Three data SIMs. Existing data SIMs are not affected, nor is the data on our O2 based voice SIMs.
Three are still working on this problem as a Priority 1 case. We should have updates every 4 hours and will post them here.
An update: "Three have advised that the interface card that they believe was causing the fault has been replaced as of 01:00 this morning. We are continuing to see API failures, however these have lessened since 11:00. We have asked Three to investigate further and feed back."
This seems to be fixed for new SIMs being activated now. Customers with SIMs which attempted to activate SIMs over the past few days may be stuck in a broken partially-activated state. We are getting these reset by the carrier so we can activate them again.
Activating seems broken again. We've reported it and are awaiting an update.
We do have a small number of SIMs that are in a 'stuck' state, and we're waiting for the carrier to clear them.
Three are still having further problems with activating SIMS. This has been happening for the last couple of days, and is on going. This has been raised with Three.
This is still an ongoing problem, the latest from our supplier is: "The current understanding is that some of Three's load balanced platforms are returning an inconsistent response when the requests are submitted. This is in turn causing our platform to lock the SIMs from further activation attempts so that they can be investigated."
This is still ongoing, but is more of an intermittent problem. We have been able to activate most SIMs.
Problems with upstream carrier now resolved. Activating SIMs is now working ok, we apologise for the inconvenience this caused.