Router upgrades
MAINTENANCE Closed Broadband and Ethernet
STATUS
Closed
CREATED
Sep 02, 05:15 PM (9½ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Sep 02, 06:00 PM (9½ years ago)
CLOSED
Sep 29, 04:57 PM (9½ years ago)
REFERENCE
2018 / AA2018
INFORMATION
  • INITIAL
    9½ years ago by Adrian

    We had a blip on one of the LNSs yesterday, so we are looking to roll out some updates over this week which should help address this, and some of the other issues last month. As usual LNS upgrades would be over night. We'll be rolling out to some of the other routers first, which may mean a few seconds of routing changes.

  • UPDATE
    9½ years ago by Adrian

    Upgrades are going well, but we are taking this slowly, and have not touched the LNSs yet. Addressing stability issues is always tricky as it can be weeks or months before we know we have actually fixed the problems. So far we have managed to identify some specific issues that we have been able to fix. We obviously have to be very careful to ensure these "fixes" do not impact normal service in any way. As such I have extended this PEW another week.

  • UPDATE
    9½ years ago by Adrian

    We are making significant progress on this. Two upgrades are expected today (Saturday 13th) which should not have any impact. We are also working on ways to make upgrades properly seamless (which is often the case, but not always).

  • UPDATE
    9½ years ago by Adrian

    Over the weekend we have done a number of tests, and we have managed to identify specific issues and put fixes in place on some of the routers on the network to see how they go. This did lead to some blips (around 9am and 5pm on Sunday for example). We think we have a clearer idea on what happened with these too, and so we expect that we will load some new code early tomorrow or late tonight which may mean another brief blip. This should allow us to be much more seamless in future. Later in the week we expect to roll out code to more routers.

  • UPDATE
    9½ years ago by Adrian

    We really think we have this sussed now - including reloads that have near zero impact on customers. We have a couple more loads to do this week (including one at 5pm today), and some over night rolling LNS updates.

  • UPDATE
    9½ years ago by Adrian

    The new release is now out, and we are planning upgrades this evening (from 5pm) and one of the LNSs over night. This should be pretty seamless now. At the end of the month we'll upgrade the second half of the core routers, assuming all goes well. Thank you for your patience.

  • UPDATE
    9½ years ago by Adrian

    FYI, there were a couple of issues with core routers today, at least one of which would have impacted internet routing for some destinations for several seconds. These issues were on the routers which have not yet been upgraded, which is rather encouraging. We are, of course, monitoring the situatuion carefully. The plan is still to upgrade the second half of the routers at the end of the month.

  • UPDATE
    9½ years ago by Andrew

    One of our LNS's (d.gormless) did restart unexpectedly this morning - this router is scheduled to be upgraded tonight.

  • UPDATE
    9½ years ago by Andrew

    The new release has been very stable for the last week and is being upgraded on remaining routers during Sunday.

  • RESOLUTION
    9½ years ago by Adrian

    Stable releases loaded at weekend

  • Closed