Early Termination Fees
NEWS Assumed Closed Broadband and Ethernet
STATUS
Assumed Closed
CREATED
May 11, 06:07 PM (8¾ years ago)
AFFECTING
Broadband and Ethernet
STARTED
May 11, 06:00 PM (8¾ years ago)
REFERENCE
2134 / AA2134
INFORMATION
  • INITIAL
    8¾ years ago by Adrian

    We have changed the way we apply minimum terms. Instead of charging for all of the service to the end of the minimum term, we now charge an early termination fee for the period from the cease/migrate to the end of the term. This is a simple fee based on the tariff and line type. We are also scrapping the 30 day notice requirement. Whilst the old system was simple, it did not fit OFCOM rules for the new migration system. We think the new system is equally simple, and saves customers money. As such the change has been introduced today. More details here http://aa.net.uk/news-20150511-minterm.html