AAISP Incidents and Status Page
We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.
- Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.
- MSO: A Major Service Outage disrupts the service of multiple customers simultaneously.
If you believe that the problem affects multiple customers, and is not mentioned here already, text the support number.
Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary.
False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future.
- Please use our Ideas site if you have ideas or suggestions regarding our service.
- Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.
20 Jun 2011 14:13:38
[Broadband and Ethernet]
Even more capacity to BT - Info
Details
Posted: 17 Jun 2011 11:11:59 |
It seems evenings are really starting to be the peak usage now, and at present we are increasing capacity. We have increased again today.
The stats we publish are reflecting these recent increases well, with 100.0% unerrored seconds daytime on 20CN, 21CN and BE links over the last 7 days. The 24 hour unerrored seconds are coming up and we are obviously aiming for 100.0% on those as well. Unerrored seconds is very sensitive measure - if we drop a single packet due to a link being full then the whole second is flagged as errored.
The shift to evening/weekend usage has happened gradually over a long time. We may consider adjusting the off-peak units allowance on 21CN as a result of this, but that will be announced separately. |
| Started |
17 Jun 2011 11:00:00 |
