This is a reminder than our "anti slamming" service will stop on 12th Sep 2024. Sorry.
This is a result of OFCOM mandated One Touch Switching process, and consequential changes by BT.
We do offer the option on broadband lines to tell us a new surname for your service, which will make a "match" using One Touch Switching fail if not correct. This may help residential customers, and OTS may also avoid some mistakes happening.
However, migration of a service away from us will be possible without One Touch Switching, with no checks, no surname or account match, and no way for us to stop it, and at little or no notice, from 12th Sep 2024, for residential and business customers.
If you suffer slamming we will try and work with you, and see if migrating back quickly is possible or the right thing for you. But there can be costs implications we have yet to work out depending on the specific service.
More info on directors blog https://www.revk.uk/2024/08/broadband-slamming.html
Here are our opening times over the Christmas and new year holidays:
2018-12-24 Closing in the afternoon 2018-12-25 Closed 2018-12-26 Closed 2018-12-27 Open 09:00 - 17:00 2018-12-28 Open 09:00 - 17:00 2018-12-29 Closed 2018-12-31 Open 09:00 - 17:00 2019-01-01 Closed 2019-01-02 Back to normal hoursWhen we're open, our staff will be available in all the usual ways (Telephone, email, SMS, IRC etc).
We are currently trialling a new invoice format for print and PDF invoices. We hope to have some customers seeing the new format from next month and ideally have everyone on it by the end of the year.
For most people the layout is very much the same. If your invoice fits on one page, it will still do so. There are some very minor changes to letterhead and layout, and some information is bigger and clearer than before.
Anyone that gets a multi-page invoice will immediately notice we are now putting a summary and invoice totals on page 1, making it easier to find what you actually owe. We hope you find this useful, and overall it means long invoices will be quite a lot shorter than before.
The other change is much better support for unicode, including Polish characters (for example), and Chinese, and so on. We hope to eventually be able to cope with people's names from around the world with ease in all of our systems.
As always the formal invoice remains the PGP signed plain text as emailed, these changes only impact the PDF and print versions. We are considering improvements to the plain text invoicing in the future.
Invoices are still available via XML, and you may see some additional objects and attributes have been added in some places, as our new invoice formatting system uses the XML as its source!
Any comments or questions, please do let us know.