Last 10 News posts, sorted by last updated
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NEWS Info VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
May 04, 02:52 PM (18¼ days ago)
DESCRIPTION
We are still working on a number of the minor details, but we now have the main ordering in place for the new SIP2SIM service. https://order.aa.net.uk/simorder.cgi?sim=ONSIM Please let the Trial team (trial@aa.net.uk) know of any issues ordering or using the new service. We have physical SIMs to ship (with nano SIM knock out) and instant eSIMs now. We expect data allowances soon, and more flexibility with numbers linked to SIMs.

NEWS Info VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
Jul 20, 08:00 PM (10 months ago)
CLOSED
Jul 18, 09:24 AM (10 months ago)
DESCRIPTION
Between the 20th of July at 20:00 and the 21st of July at 06:00 voice SIM services should be considered "at risk" due to carrier planned maintenance. Some service disruption may occur as traffic is migrated between different paths.
Resolution:

NEWS Info KCI
AFFECTING
KCI
STARTED
Feb 06, 04:54 PM (1¼ years ago)
CLOSED
May 03, 07:11 PM (1 year ago)
DESCRIPTION
We are retiring our use of the Twitter API. This means that tweets and DMs we send from our systems will no longer be sent - this includes Status Page updates and broadband up/down notifications. (Though the up/down notification DMs haven't been working for some time now.) We are looking into alternatives, such as Mastodon, and will announce that in due course. The new instance is https://social.aa.net.uk/@aaisp We are also working on a bot, https://social.aa.net.uk/@aastatus to handle posts from these status pages and the up/down direct messages. More on this will follow in due course.
Resolution: All working nicely now.

NEWS Info General
AFFECTING
General
STARTED
Dec 22, 02:00 PM (5¼ years ago)
DESCRIPTION
We have started work on a programme to try and reduce the number of emails we send related to billing and new accounts. At this stage the main change is you should now see only one email where we are sending an invoice and corresponding direct debit notice at the same time to the same address, rather than two. After Christmas we should also be able to reduce the number of emails when ordering new services. If you have any queries and see anything unexpected, please do let up know.

NEWS Info Opening Times
AFFECTING
Opening Times
STARTED
Dec 10, 09:00 AM (5¼ years ago)
DESCRIPTION

Here are our opening times over the Christmas and new year holidays:

2018-12-24 Closing in the afternoon
2018-12-25 Closed
2018-12-26 Closed
2018-12-27 Open 09:00 - 17:00
2018-12-28 Open 09:00 - 17:00
2018-12-29 Closed
2018-12-31 Open 09:00 - 17:00
2019-01-01 Closed
2019-01-02 Back to normal hours

When we're open, our staff will be available in all the usual ways (Telephone, email, SMS, IRC etc).


NEWS Info General
AFFECTING
General
STARTED
Nov 08, 01:11 PM (5½ years ago)
DESCRIPTION

We are currently trialling a new invoice format for print and PDF invoices. We hope to have some customers seeing the new format from next month and ideally have everyone on it by the end of the year.

For most people the layout is very much the same. If your invoice fits on one page, it will still do so. There are some very minor changes to letterhead and layout, and some information is bigger and clearer than before.

Anyone that gets a multi-page invoice will immediately notice we are now putting a summary and invoice totals on page 1, making it easier to find what you actually owe. We hope you find this useful, and overall it means long invoices will be quite a lot shorter than before.

The other change is much better support for unicode, including Polish characters (for example), and Chinese, and so on. We hope to eventually be able to cope with people's names from around the world with ease in all of our systems.

As always the formal invoice remains the PGP signed plain text as emailed, these changes only impact the PDF and print versions. We are considering improvements to the plain text invoicing in the future.

Invoices are still available via XML, and you may see some additional objects and attributes have been added in some places, as our new invoice formatting system uses the XML as its source!

Any comments or questions, please do let us know.


NEWS Info DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Aug 09, 04:00 PM (5¾ years ago)
DESCRIPTION
We have enabled https on customer websites that are hosted by us, this is an experimental feature at the moment. There is no configuration that needs to be done by customers, it's enabled by default. We'd appreciate any feedback from customers on this.

NEWS Info Broadband
AFFECTING
Broadband
STARTED
Aug 01, 09:00 AM (5¾ years ago)
DESCRIPTION

Today we have re-launched our Office::1 package!

The Office::1 package is designed to be a complete Internet solution for a small/medium sized business. The package includes installation of three new lines, two for VDSL and one for ADSL, a configured and managed FireBrick FB2900 router, blocks of static IPv6 and IPv4 addresses as required and optional 3G/4G fail over.

The connectivity comprising of bonded VDSL circuits (usually via different back-haul carriers), fail-over to ADSL and 3G/4G are designed to keep the internet working in the event of faults occurring.

The FireBrick FB2900 routers will take care of the bonding and fail over and also has other functions that customers may find useful such as its VoIP PAPX and IPsec features.

More information here: https://aa.net.uk/broadband-office1.html

(Existing customers can move to the new package if/when their initial 12 month term has completed)


NEWS Info Broadband
AFFECTING
Broadband
STARTED
Jul 24, 08:00 AM (5¾ years ago)
DESCRIPTION

In similar fashion to our Home::1 2TB tariff increase, we're happy to announce that from August 1st the existing 2TB SoHo::1 tariff will become 5TB/month. No change in cost, this applies to existing and new customers. The 'quota bonus' will still be applied.

Our order pages and web pages will be updated w/b 30th July. Customers ordering the SoHo::1 2TB tariff during July will be changed to 5TB on August 1st.


NEWS Info Broadband
AFFECTING
Broadband
STARTED
Jul 23, 10:00 PM (5¾ years ago)
DESCRIPTION

When we first launched our 1TB tariff, the idea was that it was meant to be 'pretty much unlimited for most people'. Most of our customers don't go over 1TB (1 terabyte) and the quota isn't something they worry about.

However, usage patterns change, people watch more streaming video and download more. In an effort to keep to the original goal of the 1TB tariff, we're happy to announce that from August 1st the 1TB Home::1 tariff will become 2TB/month. No change in cost, and the 'quota bonus' will still be applied.

Our order pages and web pages will be updated w/b 30th July. Customers ordering the 1TB tariff during July will be changed to 2TB on August 1st.