Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Apr 09, 02:33 PM (5¾ days ago)
CLOSED
Apr 10, 10:15 AM (4¾ days ago)
DESCRIPTION
We are aware of some problems affecting TalkTalk lines in the Oxfordshire area No further updates but we'll let you know as soon as we get a further update
Resolution: Technical / Suspected Root Cause Card failed, engineer attended and replaced card to restore service.

MAINTENANCE Assumed Completed L2TP
AFFECTING
L2TP
STARTED
Apr 07, 03:00 AM (8 days ago)
DESCRIPTION
We will be upgrading the software on our l2tp.aa.net.uk router at 3AM on Wednesday 7th April. This will cause sessions to drop and reconnect a minute or two afterwards.

MINOR Closed TalkTalk Broadband
AFFECTED
TalkTalk Broadband
STARTED
Mar 30, 09:00 PM (15¼ days ago)
CLOSED
Apr 06, 10:12 AM (8¾ days ago)
DESCRIPTION
Due to an maintenance on submarine cables between Dublin & Southport TalkTalk are having congestion problems which is affecting a small number of broadband. These lines saw high latency and 20% packet loss on Tuesday 9pm-midnight, and again today (Wednesday) from 9AM onward.
Resolution: The problem has not reoccurred since 31st March.

MAJOR Closed Broadband Lines
AFFECTED
Broadband Lines
STARTED
Mar 29, 01:10 AM (17¼ days ago)
CLOSED
Mar 29, 05:00 AM (17 days ago)
DESCRIPTION
We're seeing high numbers of TalkTalk lines disconnected, we're investigating
Resolution:

MINOR Closed General
AFFECTED
General
STARTED
Mar 24, 02:54 PM (21½ days ago)
CLOSED
Mar 24, 03:10 PM (21½ days ago)
DESCRIPTION
We've had alerts of general network problems, we're investigating.
Resolution: One of our routers that serves our Maidenhead to Telehouse connection crashed and access to/from our Maidenhead datacentre was disturbed whilst traffic recovered/re-routed.

MINOR Closed Internet
AFFECTED
Internet
STARTED
Mar 23, 03:30 PM (22½ days ago)
CLOSED
Mar 23, 04:00 PM (22½ days ago)
DESCRIPTION
LINX, one the main peering points in the UK has problems, and this is affecting various bits of the internet.
Resolution: The Internet Exchange Point 'LINX' had an outage affecting many parts of the UK's internet traffic.

MINOR Closed SIP2SIM
AFFECTED
SIP2SIM
STARTED
Mar 22, 12:24 PM (23¾ days ago)
CLOSED
Mar 22, 02:30 PM (23½ days ago)
DESCRIPTION
We have reports of SIP2SIM customers unable to make calls from the SIM but that calls to the SIM are working. We're investigating.
Resolution: Calls were working again at around 14:30 on Monday. the carrier will be sending us a 'Reason for Outage' later in the week.

MINOR Closed DATA SIMs
AFFECTED
DATA SIMs
STARTED
Mar 22, 10:51 AM (23¾ days ago)
CLOSED
Mar 24, 10:41 AM (21¾ days ago)
DESCRIPTION
Similar, but slightly different to https://aastatus.net/39710 - We have a problem with our supplier's API that is preventing us from requesting changes to the activation of DATA SIMs. We've reported this problem and are awaiting a fix. In the meantime, if customers need DATA SIMs suspending or activating then we can do this manually, please get in touch with us support@aa.net.uk
Resolution: This has been fixed.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Mar 19, 07:08 PM (26½ days ago)
CLOSED
Mar 19, 07:29 PM (26½ days ago)
DESCRIPTION
At around 19:08 we saw some broadband lines drop and reconnect. This was due to one of our LNSs crashing. The cause is being investigated.
Resolution: Many lines reconnected quickly, and most were back online by 19:13

MAINTENANCE Completed DATA SIMs
AFFECTING
DATA SIMs
STARTED
Mar 17, 03:00 PM (28½ days ago)
CLOSED
Mar 18, 09:15 AM (27¾ days ago)
DESCRIPTION
We have a a problem with a 3rd party API that is preventing us from requesting changes to the activation of DATA SIMs. We've reported this problem and are awaiting a fix. In the meantime, if customers need DATA SIMs suspending or activating then we can do this manually, please get in touch with us support@aa.net.uk
Resolution: This was fixed last night.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Mar 16, 01:10 PM (29¾ days ago)
CLOSED
Mar 17, 10:00 PM (28¼ days ago)
DESCRIPTION
A number of calls dropped, and SIP registrations were lost, at around 12:54. We are investigating the cause.
Resolution: The device was fixed and bought back in to service after a visit to the datacentre.

MAINTENANCE Completed Emergency
AFFECTING
Emergency
STARTED
Mar 15, 06:30 PM (30½ days ago)
CLOSED
Mar 15, 08:01 PM (30¼ days ago)
DESCRIPTION
Sorry for the short notice, but we are needing to fix a database problem that is currently causing some settings and configuration on the Control Page not be updated to live systems. During the fixing process access to webmail will be affected. This work will be carried out today, early evening.
Resolution: This work has been completed.

MINOR Closed SMS
AFFECTED
SMS
STARTED
Mar 11, 01:59 PM (1 month ago)
CLOSED
Mar 16, 05:24 PM (29½ days ago)
DESCRIPTION
We have had a few reports of incoming SMSs to 07 numbers that we provide not being received. We are investigating this with the mobile carrier.
Resolution:

MAINTENANCE Completed LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
Feb 26, 01:00 AM (1½ months ago)
CLOSED
Apr 06, 10:04 AM (8¾ days ago)
DESCRIPTION
We are performing routine router upgrades overnight, including a "rolling" LNS upgrade. This will cause customer lines to drop and reconnect when the LNS they are on is updated. We will be doing one LNS a night and the work starts from 1AM. Due to the number of LNSs this will last a few weeks. More information about LNS switchovers here: https://support.aa.net.uk/LNS_Switches
Resolution: This work has been completed.