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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Planned General Internet Access
AFFECTING
General Internet Access
STARTING
Apr 07, 03:00 AM (17¼ days )
DESCRIPTION

Between 03:00 - 05:00 Sunday 7th April we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


MAINTENANCE Planned General Internet Access
AFFECTING
General Internet Access
STARTING
Mar 24, 03:00 AM (3½ days )
DESCRIPTION

Between 03:00 - 05:00 Sunday 24th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
Mar 17, 03:00 AM (3¼ days ago)
CLOSED
Mar 17, 04:31 AM (3¼ days ago)
DESCRIPTION

Between 03:00 - 05:00 Sunday 17th we will be upgrading software some of our switch stacks in London.

We expect this to cause some disruption to broadband services.


Resolution: Upgrades completed - there are more next Sunday morning.

MAINTENANCE Completed Maidenhead Colocation
AFFECTING
Maidenhead Colocation
STARTED
Mar 15, 03:00 AM (5¼ days ago)
CLOSED
Mar 15, 04:06 AM (5¼ days ago)
DESCRIPTION

Between 03:00 - 05:00 Friday 15th we will be upgrading software some of our switch stacks in MH.

We expect this to cause some minor disruption to customer collocation and web hosting during this time.


Resolution: This is now closed.

MAINTENANCE Open General
AFFECTING
General
STARTED
Mar 06, 12:00 AM (14½ days ago)
DESCRIPTION
We have some rolling upgrades planned for this month. These are normally done in the night, and usually not disruptive. We are however expecting to also update LNSs which cause PPP session to move in the night as usual, causing few seconds outage. Thank you for your patience.

MINOR Closed Legacy email servers
AFFECTED
Legacy email servers
STARTED
Feb 22, 02:04 PM (26 days ago)
CLOSED
Feb 22, 02:15 PM (26 days ago)
DESCRIPTION
We're dealing with a problem with our older email servers. This will be affecting POP3 and IMAP collection for customers who we have not yet migrated to the new servers.
Resolution: Service restored. For more information about work happening with our new email servers, please see https://aastatus.net/27530

MAINTENANCE Completed Email - POP3 collections
AFFECTING
Email - POP3 collections
STARTED
Feb 11, 08:00 AM (1¼ months ago)
CLOSED
Mar 07, 08:16 AM (13¼ days ago)
DESCRIPTION

We have new email servers that we are moving customer to. The move is happening 'behind the scenes' and no server settings on customer email programs will need to be changed. However, there is a minor change that impacts POP3 users regarding a change in how messages we mark as spam are delivered. If you you use POP3 to collect email then please read: https://support.aa.net.uk/POP3_Tips for further information.

Please do get in touch with us if you have any questions or concerns about this though.


Resolution:

MAINTENANCE Completed Email Services (POP3 and IMAP)
AFFECTING
Email Services (POP3 and IMAP)
STARTED
Jan 17, 04:00 PM (2 months ago)
CLOSED
Mar 01, 10:00 AM (19 days ago)
DESCRIPTION

We're starting the process of moving customers to new back end storage servers. This is a process that is being done as seamlessly as possible and should not be noticed by customers. Customers do not need to make any change to their email programs.

The reason for this work is fourfold: increase the storage capacity we have available, improve resilience, improve performance and improve the ease of further capacity upgrades in the future.

We expect this work to take a few weeks to complete.


Resolution: We are pleased to say that we have completed moving all mailboxes over to our new back-end servers. We still have some work to do to finish off this project, but all customers email is now being served from our new set of servers.