Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

...start date, newest first ...last updated first
    Maximise all events
MINOR VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTING
Sep 02, 11:00 PM (4 days )
DESCRIPTION
One of our upstream carriers (Magrathea) are migrating parts of their network to new infrastructure. We expect very little disruption to service and backup carriers are always in place. Update from carrier. "Whilst this work has been planned to avoid any major downtime, very brief interruptions of service may occur on parts of the network as connections are migrated to the new infrastructure."
Last updated: 2½ days ago
View full details

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Aug 06, 01:23 PM (23¼ days ago)
CLOSED
Aug 06, 01:33 PM (23¼ days ago)
DESCRIPTION
One of our call servers restart at 13:23, tis would have caused some calls and phone registration to drop. We're investigating further.
Resolution:

Closed: 23¼ days ago
View full details

MINOR Closed BT
AFFECTED
BT
STARTED
Aug 01, 08:20 AM (28½ days ago)
CLOSED
Aug 01, 08:25 AM (28½ days ago)
DESCRIPTION
At 08:20 one of our links to BT lost connection for 30 seconds causing some BT circuits to drop and reconnect
Resolution: This has been reported to BT, but they too just saw the link drop. Our other three links to BT were unaffected. We'll be monitoring this closely.

Closed: 28½ days ago
View full details

MINOR Closed TalkTalk
AFFECTED
TalkTalk
STARTED
Jul 31, 02:32 PM (29¼ days ago)
CLOSED
Jul 31, 03:00 PM (29¼ days ago)
DESCRIPTION
Our monitoring has picked up a small number of TalkTalk lines that are dropping. We're investigating.
Resolution: We suspect a fibre link break somewhere within TalkTalk's network, but this is yet to be confirmed.

Closed: 29¼ days ago
View full details

MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Jul 30, 09:06 AM (30½ days ago)
CLOSED
Jul 31, 05:11 AM (29½ days ago)
DESCRIPTION
We're carrying out a test of failover for our customer facing recursive DNS. There is no disruption expected, although of course because this is such a critical service we are creating an at risk PEW window. Should the test fail, it'll be immediately put back and any outage would only be expected to be a few seconds.
Resolution: Work has been completed

Closed: 29½ days ago
View full details

MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jul 29, 01:00 AM (1 month ago)
CLOSED
Jul 29, 10:00 AM (1 month ago)
DESCRIPTION
During the early hours of Tuesday 19th July TalkTalk are upgrading one of their core routers which will cause some ADSL and VDSL circuits to drop and reconnect. This will happen sometime between 1AM and 6AM. We expect to see at drop and reconnect at around 1AM, and then again at around 4AM.
Resolution:

Closed: 1 month ago
View full details

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Jul 24, 12:13 PM (1 month ago)
CLOSED
Jul 27, 12:00 PM (1 month ago)
DESCRIPTION
Our carriers are investigating outbound call failures to mobile numbers currently. They believe this to be outside of their network but will report back shortly.
Resolution: A UK-wide problem affected many calls to mobiles. Service started working during the evening of of 25th July, but problems for a small amount of people were still being reported over the weekend.

Closed: 1 month ago
View full details

MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
Jul 13, 04:00 PM (1½ months ago)
CLOSED
Aug 03, 07:00 AM (26½ days ago)
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Sunmday 13th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out. Upgrades to our BGP routers will also happen overnight but should have little to no impact.
Resolution: This work has been completed.

Closed: 26½ days ago
View full details