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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 25, 01:00 AM (22¼ days )
DESCRIPTION
Derby - Expected 5-10 minute loss of service during maintenance window.
Last updated: 8 days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 24, 01:00 AM (21¼ days )
DESCRIPTION
Crawley, Chester, Dundee - Expected 5-10 minute loss of service during maintenance window.
Last updated: 4 days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 23, 01:00 AM (20¼ days )
DESCRIPTION
Worthing/High Wycombe/York - Expected 5-10 minute loss of service during maintenance window.
Last updated: 8 days ago
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MAINTENANCE Assumed Completed Broadband
AFFECTING
Broadband
STARTING
May 17, 12:01 AM (14¼ days )
DESCRIPTION
Sheffield/Slough/Solihull -- We are conducting planned maintenance on our network. Service may be affected for 5-10 minutes during the maintenance window. What we are doing: Firmware Upgrade Start Date and Time of Maintenance 17/05/2026 00:01:00 BST End Date and Time of Maintenance 17/05/2026 06:00:00 BST
Last updated: 9 days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 15, 12:01 AM (12¼ days )
DESCRIPTION
Reading, Berks - Expected 10 minute loss of service during maintenance window.
Last updated: 10 days ago
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MAINTENANCE Assumed Completed Broadband
AFFECTING
Broadband
STARTING
May 13, 12:01 AM (10¼ days )
DESCRIPTION
PEW affecting Peterborough/Plymouth/Poole. 5-10 minutes maintenance window. What we are doing: Firmware Upgrade Start Date and Time of Maintenance 13/05/2026 00:01:00 BST End Date and Time of Maintenance 13/05/2026 06:00:00 BST
Last updated: 9 days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 12, 02:00 AM (9½ days )
DESCRIPTION
Newcastle Upon Tyne/Peterborough - Expected 5-10 minute loss of service during maintenance window.
Last updated: 8 days ago
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MAINTENANCE Assumed Completed Broadband
AFFECTING
Broadband
STARTING
May 11, 12:01 AM (8¼ days )
DESCRIPTION
Northampton/Nottingham- Expected 5-10 minute loss of service during maintenance window. Firmware Upgrade Start Date and Time of Maintenance 11/05/2026 00:01:00 BST End Date and Time of Maintenance 11/05/2026 06:00:00 BST
Last updated: 9 days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 10, 02:01 AM (7½ days )
DESCRIPTION
Milton Keynes - Expected 5-10 minute loss of service during maintenance window.
Last updated: 9 days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 09, 02:00 AM (6½ days )
DESCRIPTION
Leeds - Expected 5-10 minute loss of service during maintenance window.
Last updated: 9 days ago
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MAINTENANCE Planned BT
AFFECTING
BT
STARTING
May 06, 12:01 AM (3¼ days )
DESCRIPTION
BT have scheduled maintenance on one of our core links to them on 6th May 00:01 - 06:00. We will take this link cleanly out of service for the duration and there should be zero customer impact.
Last updated: 10 days ago
Update due: 3¾ days
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 05, 10:00 PM (3¼ days )
DESCRIPTION
Milton Keynes - Customers will experience an outage of 4 hours during the maintenance window.
Last updated: 23 days ago
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MAINTENANCE Planned Broadband
AFFECTING
Broadband
STARTING
May 04, 02:01 AM (1½ days )
DESCRIPTION
Leicester - Expected 5-10 minute loss of service during maintenance window.
Last updated: 10 days ago
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MAINTENANCE Assumed Completed Broadband
AFFECTING
Broadband
STARTING
May 03, 12:01 AM (10½ hours )
DESCRIPTION
Ipswich/Kettering- Expected 5-10 minute loss of service during maintenance window. What we are doing: Firmware Upgrade Start Date and Time of Maintenance 03/05/2026 02:00:00 BST End Date and Time of Maintenance 03/05/2026 06:00:00 BST
Last updated: 9 days ago
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MAINTENANCE Assumed Completed Broadband
AFFECTING
Broadband
STARTED
May 01, 12:01 AM (1½ days ago)
DESCRIPTION
Glasgow Expected 5-10 minute loss of service during maintenance window. Firmware Upgrade Start Date and Time of Maintenance 01/05/2026 02:00:00 BST End Date and Time of Maintenance 01/05/2026 06:00:00 BST
Last updated: 9 days ago
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MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Apr 29, 01:00 PM (3 days ago)
CLOSED
Apr 29, 03:09 PM (2¾ days ago)
DESCRIPTION
We've seen an increase in the around of Data SIMs dropping and reconnecting, since 1PM. We are investigating.
Resolution:

Closed: 2¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 27, 12:01 AM (5½ days ago)
CLOSED
Apr 28, 02:19 PM (3¾ days ago)
DESCRIPTION
Sunderland, Swindon, Wakefield, Watford - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 3¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 26, 12:01 AM (6½ days ago)
CLOSED
Apr 28, 02:20 PM (3¾ days ago)
DESCRIPTION
Solihull, Bentley Heath, Slough, Sheffield, Southend-on-Sea - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 3¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 25, 12:01 AM (7½ days ago)
CLOSED
Apr 28, 02:20 PM (3¾ days ago)
DESCRIPTION
Reading, Portsmouth, Rotherham - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 3¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 25, 12:01 AM (7½ days ago)
CLOSED
Apr 28, 02:20 PM (3¾ days ago)
DESCRIPTION
Glasgow: Customers will experience an outage of 45 minutes during the maintenance window.
Resolution:

Closed: 3¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 23, 12:01 AM (9½ days ago)
CLOSED
Apr 28, 02:20 PM (3¾ days ago)
DESCRIPTION
Milton Keynes, Luton, Maidenhead, Northampton and Nottingham - Customers will experience an outage of 10 minutes during the maintenance window.
Resolution:

Closed: 3¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 22, 02:00 AM (10¼ days ago)
CLOSED
Apr 22, 09:13 AM (10 days ago)
DESCRIPTION
Cambridge - Customers will experience an outage of 45 minutes during the maintenance window.
Resolution:

Closed: 10 days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 20, 12:01 AM (12½ days ago)
CLOSED
Apr 22, 09:13 AM (10 days ago)
DESCRIPTION
Milton Keynes - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 10 days ago
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MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Apr 19, 09:00 AM (13 days ago)
CLOSED
Apr 19, 03:35 PM (12¾ days ago)
DESCRIPTION
On Sunday the 19th of April we're carrying out maintenance which will cause disruption to both the accounts pages and control pages. Apologies for any inconvenience. The work is expected to start around 9am, and we'll keep disruption to a minimum.
Resolution:

Closed: 12¾ days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 19, 12:01 AM (13½ days ago)
CLOSED
Apr 22, 09:14 AM (10 days ago)
DESCRIPTION
Leeds Leicester - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 10 days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 18, 12:01 AM (14½ days ago)
CLOSED
Apr 22, 09:14 AM (10 days ago)
DESCRIPTION
Gloucester, Havant, Harpenden, Huddersfield, Inverness, Ipswich and Kettering - Customers will experience an outage of 10 minutes during the maintenance window.
Resolution:

Closed: 10 days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 17, 12:01 AM (15½ days ago)
CLOSED
Apr 22, 09:14 AM (10 days ago)
DESCRIPTION
Glasgow - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 10 days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 16, 12:01 AM (16½ days ago)
CLOSED
Apr 22, 09:14 AM (10 days ago)
DESCRIPTION
Gateshead We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 10 days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 13, 12:01 AM (19½ days ago)
CLOSED
Apr 13, 09:24 AM (19 days ago)
DESCRIPTION
Areas impacted: Doncaster, Eastbourne, Edinburgh, Erdington, Evesham We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 19 days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 12, 12:01 AM (20½ days ago)
CLOSED
Apr 12, 09:25 AM (20 days ago)
DESCRIPTION
Dewsbury Derby Dundee Chester Crawley - We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted.
Resolution:

Closed: 20 days ago
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MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Apr 04, 12:01 AM (28½ days ago)
CLOSED
Apr 10, 09:24 AM (22 days ago)
DESCRIPTION
We expect services to remain available for the duration of the maintenance window except for a 10 minute window as upgraded devices are rebooted. Areas impacted will be; Bracknell, Wokingham, Cambridge, Bury St Edmunds and Christchurch.
Resolution:

Closed: 22 days ago
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MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Feb 23, 01:00 AM (2¼ months ago)
CLOSED
Apr 15, 09:25 AM (17 days ago)
DESCRIPTION

We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Monday 23 February. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

Upgrades to our BGP routers will also happen overnight but should have little to no impact.

Resolution: This has been completed.

Closed: 17 days ago
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