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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MINOR Open VoIP
AFFECTING
VoIP
STARTED
Aug 06, 01:23 PM (1¾ days ago)
DESCRIPTION
One of our call servers restart at 13:23, tis would have caused some calls and phone registration to drop. We're investigating further.
Last updated: 1¾ days ago
Update due: 1¾ days ago (overdue)
Expected close: 0 seconds ago
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MINOR Closed BT
AFFECTED
BT
STARTED
Aug 01, 08:20 AM (7 days ago)
CLOSED
Aug 01, 08:25 AM (7 days ago)
DESCRIPTION
At 08:20 one of our links to BT lost connection for 30 seconds causing some BT circuits to drop and reconnect
Resolution: This has been reported to BT, but they too just saw the link drop. Our other three links to BT were unaffected. We'll be monitoring this closely.

Closed: 7 days ago
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MINOR Closed TalkTalk
AFFECTED
TalkTalk
STARTED
Jul 31, 02:32 PM (7¾ days ago)
CLOSED
Jul 31, 03:00 PM (7¾ days ago)
DESCRIPTION
Our monitoring has picked up a small number of TalkTalk lines that are dropping. We're investigating.
Resolution: We suspect a fibre link break somewhere within TalkTalk's network, but this is yet to be confirmed.

Closed: 7¾ days ago
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MAINTENANCE Completed DNS, Email and Web Hosting
AFFECTING
DNS, Email and Web Hosting
STARTED
Jul 30, 09:06 AM (9 days ago)
CLOSED
Jul 31, 05:11 AM (8 days ago)
DESCRIPTION
We're carrying out a test of failover for our customer facing recursive DNS. There is no disruption expected, although of course because this is such a critical service we are creating an at risk PEW window. Should the test fail, it'll be immediately put back and any outage would only be expected to be a few seconds.
Resolution: Work has been completed

Closed: 8 days ago
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MAINTENANCE Completed TalkTalk
AFFECTING
TalkTalk
STARTED
Jul 29, 01:00 AM (10¼ days ago)
CLOSED
Jul 29, 10:00 AM (9¾ days ago)
DESCRIPTION
During the early hours of Tuesday 19th July TalkTalk are upgrading one of their core routers which will cause some ADSL and VDSL circuits to drop and reconnect. This will happen sometime between 1AM and 6AM. We expect to see at drop and reconnect at around 1AM, and then again at around 4AM.
Resolution:

Closed: 9¾ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Jul 25, 06:00 PM (13½ days ago)
CLOSED
Jul 26, 07:45 AM (13 days ago)
DESCRIPTION
A number of our customers connected via CityFibre just experienced an outage of at least fifteen minutes. We're investigating.
Resolution: CityFibre services have remained stable since the two 16-minute outages on Friday evening (6pm and 8:17PM) - though we did have our own planned work around 3AM that meant that some lines dropped and reconnected. Our initial thoughts are that CityFibre had some sort of problem with their equipment that we interconnect to in London, but we're waiting to hear back from them.

Closed: 13 days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Jul 24, 12:13 PM (14¾ days ago)
CLOSED
Jul 27, 12:00 PM (11¾ days ago)
DESCRIPTION
Our carriers are investigating outbound call failures to mobile numbers currently. They believe this to be outside of their network but will report back shortly.
Resolution: A UK-wide problem affected many calls to mobiles. Service started working during the evening of of 25th July, but problems for a small amount of people were still being reported over the weekend.

Closed: 11¾ days ago
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MINOR Closed IPv6 CityFibre
AFFECTED
IPv6 CityFibre
STARTED
Jul 22, 11:18 AM (16¾ days ago)
CLOSED
Jul 24, 07:00 AM (15 days ago)
DESCRIPTION
We're investigating a problem with IPv6 and our CityFibre circuits.
Resolution: This was due to a mix if software update and configuration on our routers for CityFibre.

Closed: 15 days ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
Jul 13, 04:00 PM (25½ days ago)
CLOSED
Aug 03, 07:00 AM (5 days ago)
DESCRIPTION
It hasn't been very long since our last round of software upgrades, but we have new software we're wanting to apply. We'll be performing overnight software upgrades on our pool of LNSs and BGP routers, starting Sunmday 13th July. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out. Upgrades to our BGP routers will also happen overnight but should have little to no impact.
Resolution: This work has been completed.

Closed: 5 days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Jul 08, 01:59 PM (30¾ days ago)
CLOSED
Jul 16, 05:00 PM (22½ days ago)
DESCRIPTION
One of our SIP routers restarted unexpectedly at 13:40, dropping a subset of calls in progress. The cause is being investigated.
Resolution:

Closed: 22½ days ago
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MAINTENANCE Completed Router Upgrades
AFFECTING
Router Upgrades
STARTED
Jun 25, 02:00 PM (1¼ months ago)
CLOSED
Jul 25, 07:00 AM (14 days ago)
DESCRIPTION
We will be performing overnight upgrades on our BGP routers - these are the routers that connect us to our transit, peering and content provider's networks. There should be little or no interruption to services as this is carried out. The work will take place in the early hours of the morning (between 3 and 4:30AM) starting Thursday 26th June and continuing in to next week.
Resolution: This has been completed

Closed: 14 days ago
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