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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MINOR Closed Direct Debit
AFFECTED
Direct Debit
STARTED
May 30, 07:00 PM (8¼ days ago)
CLOSED
May 31, 07:32 AM (7¾ days ago)
DESCRIPTION
Our billing system has sent out emails to some customers regarding Cancelled Direct Debit collections. These have been sent out in error.
Resolution: A change has been made to try and avoid this happening in future. Affected customers will get the full 5 working days notice of a collection, sent tomorrow, meaning collection on the 8th. This should then return to normal collection on the 1st from the following month. You do not need to contact accounts.

Closed: 7¾ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
May 13, 07:12 PM (25¼ days ago)
CLOSED
May 13, 07:16 PM (25¼ days ago)
DESCRIPTION
One of our L2TP servers experienced a rapid unscheduled restart at 19:12 this evening, which caused L2TP services to reconnect. Services were stable again by 19:16.
Resolution: The cause will be investigated.

Closed: 25¼ days ago
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MINOR Closed CityFibre
AFFECTED
CityFibre
STARTED
May 11, 01:00 AM (28 days ago)
CLOSED
May 11, 02:45 AM (28 days ago)
DESCRIPTION
At 01:15 we saw a large number to CityFibre connections drop, there was also some high latency at around 1AM before they went offline.
Resolution: All our CityFibre Circuits were affected by CityFibre emergency planned work causing them to be offline for 80 minutes from 01:20 on 11th May. The notification we had for this work was received the afternoon before, but only listed one circuit (who we notified). We have fed back our disappointment with the lack of notification as it meant we were not able to warn our customers that the overnight work was taking place and to expect an outage.

Closed: 28 days ago
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MINOR Closed CityFibre
AFFECTED
CityFibre
STARTED
May 09, 03:15 PM (29¼ days ago)
CLOSED
May 10, 09:00 AM (28½ days ago)
DESCRIPTION
At around 15:15 we saw a small number of CityFibre connections in the York/Lincoln area drop, and not all have reconnected. We suspect this could be storm related, but we have had no details from CityFibre as yet.
Resolution: All circuits have been stable since 9AM.

Closed: 28½ days ago
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MAINTENANCE Open Router Upgrades
AFFECTING
Router Upgrades
STARTED
Apr 18, 02:00 AM (1½ months ago)
DESCRIPTION
We are performing overnight software upgrades on our BGP Routers and our "Witless" set of LNSs. The "Witless" set of LNSs carry our BT FTTP, CityFibre FTTP and some VDSL services. We will be doing one LNS per night and the work starts from 1AM. The impact that this has on customers is that it will cause lines to drop and reconnect when the LNS they are on is upgraded.
Last updated: 16¼ hours ago
Update due: 12½ days ago (overdue)
Expected close: In 7 days
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