Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MINOR Closed Email
AFFECTED
Email
STARTED
Aug 19, 11:00 AM (6 days ago)
CLOSED
Aug 19, 01:00 PM (6 days ago)
DESCRIPTION
Customers may be missing some email messages in their inboxes. This has been caused by syncing problems within our email servers which has caused messages on one set of servers not to have been synced across to the other.
Resolution: All email is back in sync. We do apologise to customers for the disruption this caused.

Closed: 6 days ago
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MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Aug 09, 04:53 PM (15¾ days ago)
CLOSED
Aug 09, 05:46 PM (15¾ days ago)
DESCRIPTION
We have identified a blip in our network at 16:53 with multiple customers going offline and not recovering within a reasonable period of time. We are currently investigating and will update this post with any news.
Resolution: We believe that all affected circuits are currently back online. Our carriers suggest that this outage was due to power issues across the UK. If you are still experiencing issues, then we would suggest rebooting your router, or contacting Support at 03333 400 999 / support@aa.net.uk.

Closed: 15¾ days ago
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MINOR Open SIP2SIM Audio
AFFECTING
SIP2SIM Audio
STARTED
Aug 03, 12:00 PM (22 days ago)
DESCRIPTION
We have had reports of the audio (both directions) breaking up on SIP2SIM calls. We have contacted the mobile carrier to investigate this as the break up is happening between our SIP servers and the mobile carrier.
Last updated: 8¾ days ago
Update due: 5¾ days ago (overdue)
Expected close: 0 seconds ago
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MAJOR Closed Email
AFFECTED
Email
STARTED
Aug 01, 05:40 PM (23¾ days ago)
CLOSED
Aug 01, 06:45 PM (23¾ days ago)
DESCRIPTION
We're investigating authentication problems whilst accessing email.
Resolution:

Closed: 23¾ days ago
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