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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Open Network
AFFECTING
Network
STARTED
Oct 09, 01:00 AM (2 days ago)
DESCRIPTION

We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Thursday 9th October. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

Upgrades to our BGP routers will also happen overnight but should have little to no impact.


MINOR Closed BT
AFFECTED
BT
STARTED
Oct 03, 05:30 AM (7¾ days ago)
CLOSED
Oct 03, 05:35 AM (7¾ days ago)
DESCRIPTION

Between 5AM and 5:30AM we saw a reasonable number of BT SoGEA lines drop for around 100 seconds and reconnect.

They only dropped off once, but over a period of around 30 minutes we saw a few hundred drop and reconnect. As far as we can see the only common factor is that they are BT SoGEA lines. We don't have any planned work notifications for work on this scale, and the sites are dotted around the country.


Resolution: These lines were migrated from VDSL to SoGEA two days ago and we suspect this could be a normal, automatic, DLM resync event.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Sep 29, 10:20 AM (11½ days ago)
CLOSED
Sep 29, 10:50 AM (11½ days ago)
DESCRIPTION
We're investigating reports of intermittent VoIP call and registration problems.
Resolution: The problem lasted a few minutes, we're making arrangements to increase the performance of our systems to help in future similar circumstances.

MAINTENANCE Completed VoIP
AFFECTING
VoIP
STARTED
Sep 24, 05:30 AM (16¾ days ago)
CLOSED
Sep 24, 05:35 AM (16¾ days ago)
DESCRIPTION
We will be performing maintenance on parts of our VoIP back-end systems. This work is planned to start from 5:30AM and last a couple of minutes. Phone registrations and call attempts during this time may fail.
Resolution: This work has been completed.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Sep 16, 08:21 PM (24¼ days ago)
CLOSED
Sep 16, 08:28 PM (24¼ days ago)
DESCRIPTION
Between 20:21 and 20:28 some VoIP registration and call attempts were failing. This happened during an upgrade of one of our database servers which had an unexpected knock-on effect. We're still investigating this in more detail, and we apologise to those affected.
Resolution: The cause has been identified and a code change has been implemented.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Jul 03, 06:00 PM (3¼ months ago)
CLOSED
Aug 30, 09:00 AM (1¼ months ago)
DESCRIPTION

We are in the process of upgrading both the speed cap and monthly usage of our Domestic and Business L2TP services. The price remains the same.

  • Domestic, Was: 400Mb/s and 5TB Usage. Will be: 500Mb/s and 8TB Usage
  • Business, Was: 600Mb/s and 10TB Usage. Will be: 1Gb/s and 20TB Usage
  • Business Light: stays the same

(The actual throughput may be limited by your L2TP client and your underlying Internet connection)

The speed change is live now, and the usage change will be live from 1st August 2025. Details of the service can be found On our main website.


Resolution: