Router upgrades - | Affecting |
General |
| Description Posted: Wed 21 Nov |
We are upgrading some routers over night again, and we then plan to do a rolling LNS upgrade. |
| Planned start | Thu 22 Nov 2018, 03:00 |
| Cause | |
| Reference | 23491 |
| Expected close | Mon 10 Dec 2018, 00:00 |
Problems logging in to email - | Affected |
DNS, Email and Web Hosting |
| Description Posted: Tue 20 Nov |
We're investigating a problem with customers accessing their email by POP3, IMAP or webmail. This is looking like a problem with the authentication process. |
| Update
Tue 20 Nov 2018, 20:29 | This is affecting a small set of customers, as just a particular back end server combination is affected. |
| Update
Tue 20 Nov 2018, 20:30 | Service should now be restored... We're still checking a few things. |
| Update
Tue 20 Nov 2018, 21:05 | There is a delay with some incoming emails - one of our severs has been queueing email - these will be delivered to inboxes shortly. |
| Started | Tue 20 Nov 2018, 19:00 |
| Closed | Tue 20 Nov 2018, 22:26 |
| Reference | 23490 |
| Affecting |
Ethernet Services (via BT) |
| Description Posted: Mon 12 Nov |
BT have advised us of planned work that will affect customers with Ethernet circuits as follows:
Summary:Upgrade IOMv1 to IOMv3c AND SWAP 10 PORT CARD Start: 20/11/18 00:01 End:20/11/18 06:00 Maximum expected Downtime:0 Days 3 Hours 0Minutes We're upgrading some network hardware in the LONDON POPLAR WEST INDIA DOCK region to provide more capacity, and faster throughput. We expect an outage of 50-60 minutes to end-users if all goes well, but this could extend to 2hrs if we have a problem. We plan to be finished by 04:00 , however if we encounter additional problems, service outage could extend to 06:00 |
| Started | Tue 20 Nov 2018, 00:01 |
| Closed | Tue 20 Nov 2018, 03:24 |
| Reference | 23488 |
| Expected close | Tue 20 Nov 2018, 06:00 (Last Estimated Resolution Time from BT) (1¼ days ago) |
| Affected |
Broadband and Ethernet |
| Description Posted: Wed 14 Nov |
We noticed congestion (latency) on a number of our L2TP connected customers' connections between 6:30 and 9:00 last night. These are customers who connect in to us using L2TP from another Internet Service Provider (ISP). It may be that this latency is specific to a particular ISP and outside of our control. We will see if this happens again this evening (14th November) and will investigate further. |
| Update
Wed 14 Nov 2018, 20:38 | So far, we've not see the congestion/latency this evening. |
| Started | Tue 13 Nov 2018, 19:00 |
| Closed | Thu 15 Nov 2018, 14:34 |
| Reference | 23489 |
| Affected |
DNS, Email and Web Hosting |
| Description Posted: Fri 09 Nov |
Our server-side sieve filtering is currently unable to be viewed or edited. The filters are still working though, and email will still be filtered. as normal. We expect this to be up and working again early next week - we apologise for the inconvenience. |
| Started | Fri 09 Nov 2018, 14:00 |
| Closed | Mon 12 Nov 2018, 17:20 |
| Reference | 23487 |
| Expected close | Mon 12 Nov 2018, 14:00 (9 days ago) |
| Affected |
VoIP and SIMs |
| Description Posted: Fri 09 Nov |
Magrathea have had reports of some incoming call failures, their team are currently investigating. We will update you when we have further news. |
| Started | Fri 09 Nov 2018, 11:21 |
| Closed | Fri 09 Nov 2018, 11:56 |
| Reference | 23486 |
| Expected close | Fri 09 Nov 2018, 15:21 (11¾ days ago) |
| Affecting |
General |
| Description Posted: Thu 08 Nov |
We are currently trialling a new invoice format for print and PDF invoices. We hope to have some customers seeing the new format from next month and ideally have everyone on it by the end of the year. For most people the layout is very much the same. If your invoice fits on one page, it will still do so. There are some very minor changes to letterhead and layout, and some information is bigger and clearer than before. Anyone that gets a multi-page invoice will immediately notice we are now putting a summary and invoice totals on page 1, making it easier to find what you actually owe. We hope you find this useful, and overall it means long invoices will be quite a lot shorter than before. The other change is much better support for unicode, including Polish characters (for example), and Chinese, and so on. We hope to eventually be able to cope with people's names from around the world with ease in all of our systems. As always the formal invoice remains the PGP signed plain text as emailed, these changes only impact the PDF and print versions. We are considering improvements to the plain text invoicing in the future. Invoices are still available via XML, and you may see some additional objects and attributes have been added in some places, as our new invoice formatting system uses the XML as its source! Any comments or questions, please do let us know. |
| Update
Mon 12 Nov 2018, 11:17 | Note, we have gone for an official font choice in most places now, which is reflected in the new invoice and statement and letter formats, Raleway. Any feedback welcome. |
| Update
Mon 12 Nov 2018, 16:30 | Whilst the main web site is the new font, and some other pages are too, we have now added some choice of font on the control and accounts pages. This is not quite as daft as it sounds, as the font is used for PDF documents we send as well as the web site, so not simply something you could have done in the browser. |
| Started | Thu 08 Nov 2018, 13:11 |
| Cause | |
| Reference | 23485 |
| Expected close | Tue 01 Jan 2019, 00:00 |
| Affected |
VoIP and SIMs |
| Description Posted: Wed 24 Oct |
We believe there may be an issue with call transfer / divert initiated by SIP devices. There is a change we plan to apply shortly which should fix this, but obviously there is a risk in any change. If you need to divert calls permanently, then setting an also-ring on the control pages will allow this in the mean time. |
| Started | Sat 20 Oct 2018, 00:00 |
| Closed | Tue 30 Oct 2018, 10:55 |
| Cause | |
| Reference | 6833 |
| Expected close | Thu 25 Oct 2018, 00:00 (27½ days ago) |
| Affecting |
DNS, Email and Web Hosting |
| Description Posted: Thu 01 Nov |
We're making a small config change to the email server back ends on Sunday morning. This is expected to be disruptive, but it should only be as far as causing email clients to reconnect. This is a part of ongoing work to improve our email services. |
| Started | Sun 04 Nov 2018, 11:00 |
| Closed | Sun 04 Nov 2018, 12:00 |
| Reference | 20768 |
| Affected |
Status Page |
| Description Posted: Tue 30 Oct |
The rss feed of this status page is currently not returning any results - for a short while it was returning over 3,000 results due to an error on our part. We will fix this tomorrow morning, sorry for the inconvenience. |
| Started | Tue 30 Oct 2018, 17:22 |
| Closed | Wed 31 Oct 2018, 08:32 |
| Reference | 14073 |
| Affecting |
DNS, Email and Web Hosting |
| Description Posted: Wed 17 Oct |
We'll be making some minor changes to the configuration of our POP3 and IMAP servers. This is a low risk change and should not affect customers. |
| Started | Thu 18 Oct 2018, 07:00 by AA |
| Closed | Thu 18 Oct 2018, 07:38 |
| Reference | 2560 |
| Expected close | Thu 18 Oct 2018, 08:00 (1 month ago) |
| Affecting |
General |
| Description Posted: Sat 20 Oct |
We may be upgrading a couple of routers this weekend. These should cause no issues. |
| Update
Sat 20 Oct 2018, 19:11 | We have several minor upgrades scheduled from 3am Sunday |
| Update
Sun 21 Oct 2018, 18:10 | All went very well Sunday morning so more work Monday from 3am |
| Started | Sat 20 Oct 2018, 09:00 |
| Closed | Mon 22 Oct 2018, 09:00 |
| Reference | 6830 |
| Expected close | Mon 22 Oct 2018, 08:00 (30¼ days ago) |
| Affected |
DNS, Email and Web Hosting |
| Description Posted: Mon 29 Oct |
One of our mail servers had a stuck session and although it was receiving incoming email it was not delivering them to customer mailboxes. This will be causing some incoming email to be delayed. |
| Update
Mon 29 Oct 2018, 13:31 | The problem has been fixed, and queued messages are being delivered at the moment. |
| Started | Mon 29 Oct 2018, 09:00 by AA1 |
| Closed | Mon 29 Oct 2018, 14:00 |
| Cause | |
| Reference | 6838 |