Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Open LNS Upgrades
AFFECTING
LNS Upgrades
STARTED
May 22, 01:00 AM (9¾ days ago)
DESCRIPTION
Starting 22nd May we will be starting an upgrade to our LNS routers. This involves us moving lines overnight, using the preferred time as set on the control pages as a basis. This will be ongoing over the next few of weeks, impacting a small proportion of customers each night with a PPP drop and reconnect. Depending on your equipment this could be anything from a fraction of a second outage to a few minutes. Thank you for your patience.

MINOR Closed VoIP and SIP2SIM
AFFECTED
VoIP and SIP2SIM
STARTED
May 07, 06:30 AM (24½ days ago)
CLOSED
May 07, 01:00 PM (24¼ days ago)
DESCRIPTION
Early this morning one of our VoIP servers failed and we moved all traffic over to the second one. This is not normally customer affecting as phones re-register to the working server. The faulty server is being replaced this morning.
Resolution:

MAINTENANCE Completed Upgrades
AFFECTING
Upgrades
STARTED
May 06, 03:00 AM (25¾ days ago)
CLOSED
May 11, 05:00 AM (20¾ days ago)
DESCRIPTION
Over the next few nights we'll be upgrading the software on our BGP routers. This will happen in the early hours of the morning and should not be disruptive.
Resolution: This work has been completed.

MINOR Closed London
AFFECTED
London
STARTED
May 05, 11:15 AM (26½ days ago)
CLOSED
May 05, 11:32 AM (26½ days ago)
DESCRIPTION
We've noticed a number of lines in the London area go down, and they have not reconnected yet. It looks like a problem with TalkTalk connected lines and the London area.
Resolution:

MAJOR Closed General
AFFECTED
General
STARTED
May 04, 03:10 PM (27¼ days ago)
CLOSED
May 04, 04:00 PM (27¼ days ago)
DESCRIPTION
We're investigating a connectivity problem.
Resolution: Service was restored at around 4PM. The disruption was caused by a number of our our BGP routers crashing due to unusual network traffic. This is similar to what we saw a couple of weeks ago when one of our LNS routers crashed. We have since upgraded the software on all our LNS routers and that has helped - our LNSs did not crash during this incident. We are planning to upgrade the software on our BGP routers this week. It is fair to say that with staff working from home that the time taken to recover from this incident was impaired and we'll be looking at ways to improve this too. We would like to apologise to our customers for this outage.