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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MAINTENANCE Completed Core Network
AFFECTING
Core Network
STARTED
Oct 31, 02:00 AM (23¼ hours ago)
CLOSED
Oct 31, 04:50 AM (20¼ hours ago)
DESCRIPTION
Following on from https://aastatus.net/37744 we need to bring a switch back in to service as it is currently off. This is planned for Saturday 31st October between 2AM and 5AM. We expect the actual work to be completed earlier than 5AM though. We expect some disruption to services whilst we do this.
Resolution:

Closed: 20¼ hours ago
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MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 29, 09:00 AM (2½ days ago)
CLOSED
Oct 29, 10:00 AM (2½ days ago)
DESCRIPTION
We had overnight problems with a faulty switch in London. details here: https://aastatus.net/37744 Bringing the replacement switch back in to service is causing some disruption to services though.
Resolution:

Closed: 2½ days ago
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MAINTENANCE Completed Core Network
AFFECTING
Core Network
STARTED
Oct 29, 03:00 AM (2¾ days ago)
CLOSED
Oct 29, 02:00 PM (2¼ days ago)
DESCRIPTION
Starting 3AM Thursday 29th October: Following on from our planned work in September (https://aastatus.net/37312) we are wanting to reboot some of our other core switches as we still have some oddities with them which is preventing is from bring back one of our BT links in to service. We will minimise the the disruption as much as possible but there may be short periods where broadband connections will drop and reconnect. We expect the work to be completed by 5:30AM and will update this post during the work.
Resolution: We have an understanding of the problems that occurred this morning and we have planned to bring the switch back in to service on Saturday 31st October between 2AM and 5AM. This work will be tracked on: https://aastatus.net/37985

Closed: 2¼ days ago
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MAINTENANCE Completed VoiP - 07 numbers
AFFECTING
VoiP - 07 numbers
STARTED
Oct 23, 10:00 PM (8 days ago)
CLOSED
Oct 23, 03:27 PM (8¼ days ago)
DESCRIPTION

Our carrier for incoming calls to 07 numbers has scheduled maintenance on their platform that will affect incoming calls. This only affects our customers who have an 07 number from us.

Start time: 2020-10-23 22:00
End time: 2020-10-23 22:30

Affected services: Whilst every effort will be made to reroute call traffic before this maintenance, some in-progress inbound and outbound calls may be dropped and will not automatically re-establish.

Resolution:

Closed: 8¼ days ago
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MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 20, 11:55 AM (11½ days ago)
CLOSED
Oct 20, 12:10 PM (11½ days ago)
DESCRIPTION
There was a network problem at around noon which lasted for a few minutes which would have caused some destinations on the wider internet to be unreachable. This was resolved at the time
Resolution:

Closed: 11½ days ago
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MINOR Closed SMS Calls
AFFECTED
SMS Calls
STARTED
Oct 12, 12:00 PM (19½ days ago)
CLOSED
Oct 12, 01:10 PM (19½ days ago)
DESCRIPTION
Incoming SMS and phone calls to our 07 numbers are having problems. We're talking to the carrier about this at the moment. Outgoing calls and SMS are unaffected. Incoming calls and SMS to non-07 numbers are also unaffected.
Resolution:

Closed: 19½ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Oct 09, 12:00 PM (22½ days ago)
CLOSED
Oct 13, 05:00 PM (18¼ days ago)
DESCRIPTION
A change on our VoIP platform as meant that we are sending the caller ID in international format, ie, +44... instead of national format (eg 0...) This may be causing some customers problems where they are expecting the CLI in a specific format. This was an unintended change and we're looking to reverse it and put the format back to what it was.
Resolution:

Closed: 18¼ days ago
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