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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 17, 04:20 AM (1½ days ago)
CLOSED
Jun 17, 07:35 AM (1¼ days ago)
DESCRIPTION
We had a problem with part of our 'back end' systems that manage our voip service. This caused problems for calls and registrations. The issue was resolved at 7:35AM.
Resolution: The problem was caused by our Redis cluster backend failing to fail over. The cause of this is being investigated.

Closed: 1¼ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:17 AM (5¼ days ago)
CLOSED
Jun 13, 09:30 AM (5¼ days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution: Service has been restored, we're investigating the original problem.

Closed: 5¼ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 13, 09:05 AM (5¼ days ago)
CLOSED
Jun 20, 12:00 AM (1¼ days ago)
DESCRIPTION
We are aware of IPv6 connectivity problems for customers who use our L2TP service, our engineers are investigating this and we'll provide an update shortly
Resolution:

Closed: 1¼ days ago
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MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Jun 12, 10:38 AM (6 days ago)
CLOSED
Jun 12, 07:30 PM (5¾ days ago)
DESCRIPTION
One of our L2TP routers had a problem and restarted whilst we were performing some diagnostics on it. This caused some customer's L2TP connection to drop and reconnect. We've taken this router out of service for the time being whilst we investigate further.
Resolution:

Closed: 5¾ days ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 04, 10:40 AM (14 days ago)
CLOSED
Jun 04, 11:10 AM (14 days ago)
DESCRIPTION
One of our VoIP call servers has a problem, we've taken it out of service, but some calls would have been interrupted as part of this.
Resolution:

Closed: 14 days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 27, 06:00 PM (21¾ days ago)
CLOSED
May 27, 07:51 PM (21¾ days ago)
DESCRIPTION
We're investigating a problem causing intermittent SIP call failures.
Resolution:

Closed: 21¾ days ago
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MINOR Closed email voip
AFFECTED
email voip
STARTED
May 23, 09:00 AM (26¼ days ago)
CLOSED
May 23, 11:35 AM (26 days ago)
DESCRIPTION
We've had another database problem overnight. Services are working, but changes to some settings (eg Email and VoIP) will be delayed this morning as the database catches up.
Resolution:

Closed: 26 days ago
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MINOR Closed Email
AFFECTED
Email
STARTED
May 20, 05:20 PM (28¾ days ago)
CLOSED
May 21, 01:00 PM (28 days ago)
DESCRIPTION
We're currently experiencing a database problem that is affecting some services, eg sending/receiving of email. This is being looked in to at the moment.
Resolution:

Closed: 28 days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 20, 02:00 PM (29 days ago)
CLOSED
May 20, 02:00 PM (29 days ago)
DESCRIPTION
We experienced a brief call routing outage around 14:00, lasting a few minutes. Services are OK now. We're investigating the cause.
Resolution: This short outage was caused when one of our back-end severs was shut down for maintenance but the automatic fail-over did not work correctly until there was manual intervention. This process should have been seamless. We'll be investigating this further.

Closed: 29 days ago
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MAINTENANCE Completed Routers
AFFECTING
Routers
STARTED
May 20, 01:00 AM (29½ days ago)
CLOSED
Jun 17, 09:01 AM (1¼ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs and L2TP/BGP routers, starting Tuesday 20th May. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This round of work has been completed.

Closed: 1¼ days ago
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