Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

...start date, newest first ...last updated first
    Maximise all events
MAJOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
Oct 23, 01:29 PM (6½ days ago)
CLOSED
Oct 23, 03:00 PM (6¼ days ago)
DESCRIPTION
We are aware of problem affecting some services. Investigations are underway.
Resolution: We do apologise to customers affected by the problems this afternoon. Please feel free to email support@aa.net.uk for a 'Reason for Outage'.

Closed: 6¼ days ago
View full details

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Oct 23, 03:00 AM (6¾ days ago)
CLOSED
Oct 23, 03:51 AM (6¾ days ago)
DESCRIPTION
Due to the problems on Tuesday afternoon we have customers unevenly spread across our pool of LNSs. We will move some customers in the early hours of Wednesday morning. These customers will see a drop and reconnect of their service.
Resolution: This work has been completed.

Closed: 6¾ days ago
View full details

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 22, 02:46 PM (7¼ days ago)
CLOSED
Oct 22, 03:20 PM (7¼ days ago)
DESCRIPTION
We''re investigating disconnections of broadband lines.
Resolution: Three of our eight live LNSs lost power causing customers on those to drop their connection. Many customers reconnected fairly quickly, but due to the number of LNSs out of action normal fail-over was hampered and needed manual intervention to re-route traffic. Further investigations will take place.

Closed: 7¼ days ago
View full details

MINOR Closed L2TP
AFFECTED
L2TP
STARTED
Oct 16, 03:00 PM (13¼ days ago)
CLOSED
Oct 16, 04:21 PM (13¼ days ago)
DESCRIPTION
Some of our L2TP customers have experienced a couple of drops this afternoon. We're investigating the cause.
Resolution: We expect the service to be stable now.

Closed: 13¼ days ago
View full details

MAINTENANCE Completed Control Pages
AFFECTING
Control Pages
STARTED
Oct 16, 02:00 PM (13½ days ago)
CLOSED
Oct 16, 04:18 PM (13¼ days ago)
DESCRIPTION
We're performing a database migration which will mean the display of broadband usage stats, VoIP Call records (CDRs) and SMS logs will be unavailable on one control pages on the afternoon of 16 October.
Resolution: This work has been reverted.

Closed: 13¼ days ago
View full details

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Oct 11, 02:30 PM (18½ days ago)
CLOSED
Oct 11, 03:00 PM (18¼ days ago)
DESCRIPTION
Since 14:30 we're seeing packet loss on Data SIMs. We're investigating this with our carrier as we're not seeing loss elsewhere.
Resolution: Our carrier reports that they were experiencing minor service degradation on our mobile data SIM service between 14:30 and 15:00 today. The team has successfully tracked down the source and has completed corrective work on the service.

Closed: 18¼ days ago
View full details

MAINTENANCE Completed Routing
AFFECTING
Routing
STARTED
Oct 07, 05:00 PM (22¼ days ago)
CLOSED
Oct 15, 02:00 PM (14½ days ago)
DESCRIPTION
We will be enabling a new transit provider this week - Arelion, AS1299. This is in addition to our three existing transit providers: NTT, Colt (aka Lumen/Level3) and Cogent, as well as multiple peering links. This gives us increased capacity but more importantly it gives us new, diverse routes to the rest of the internet which makes us even better connected to the wider world.
Resolution:

Closed: 14½ days ago
View full details

MAINTENANCE Completed LNS
AFFECTING
LNS
STARTED
Oct 07, 01:00 AM (23 days ago)
CLOSED
Oct 07, 10:00 AM (22½ days ago)
DESCRIPTION
Due to various BT works over the past few weeks we have a small number of customers on our 'spare' LNS. We will be moving these customers off during the early hours of Monday 7th October. Customers on the i.Gormless LNS will have their line drop and reconnect.
Resolution: This work has been competed.

Closed: 22½ days ago
View full details

MINOR Closed CityFibre
AFFECTED
CityFibre
STARTED
Oct 01, 12:35 PM (28½ days ago)
CLOSED
Oct 01, 12:40 PM (28½ days ago)
DESCRIPTION
At 12:35 today a small number of CityFibre connections dropped and reconnected a few seconds later.
Resolution:

Closed: 28½ days ago
View full details

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Sep 25, 11:02 AM (1 month ago)
CLOSED
Sep 25, 03:00 PM (1 month ago)
DESCRIPTION
At 11:02 we saw a number of Data SIMs drop and immediately reconnect. This looks to be caused by something in the mobile carrier. Outage for affected customers would have been very short (a few seconds for most)
Resolution: Drops caused at carrier network.

Closed: 1 month ago
View full details