Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
May 02, 06:00 PM (6 days ago)
CLOSED
May 07, 08:10 AM (1½ days ago)
DESCRIPTION
We'll be performing some work on our L2TP routers (l2tp.aa.net.uk). Customers may see a couple of drop and reconnect events over the weekend as we move customers between routers and install an additional router.
Resolution: This work has been completed. The new L2TP router will be bought online next week.

MINOR Closed VoIP
AFFECTED
VoIP
STARTED
May 02, 02:50 PM (6 days ago)
CLOSED
May 02, 04:21 PM (6 days ago)
DESCRIPTION
One of our upstream carriers is reporting intermittent problem with some incoming calls. This will be causing phone calls to some some of our customers not to work. Updates to follow as we get them.
Resolution:

From the carrier: Although we still have further detailed investigations to carry out, we are now confident we have isolated the underlying cause of today’s issues which eventually caused problems to both our inbound and outbound service to various extents plus resulted in some clients being unable to amend routing on numbers.

Our team have checked all systems are operational and will continue to monitor for some time yet. Meanwhile we will be working hard to understand the cause, the impact and the mitigation steps we need to take. This will take a little time and we ask that you bear with us for a couple of days to complete this work but we will ensure you have a full report on Tuesday at the latest.

Our usual monitoring, support and callout processes will remain in place all over the weekend and, due to today’s issues, we will have additional engineers doing manual checks throughout too but we do not anticipate any further disruption.

Please accept our sincerest apologies for the problems our network has caused you and your customers today, we take any outage extremely seriously but we appreciate this one was particularly disruptive for many clients and we assure you that we will be doing our utmost to prevent a similar situation from recurring in the future.