Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Planned Control Pages
AFFECTING
Control Pages
STARTING
Jul 04, 10:00 AM (15¾ days )
DESCRIPTION
The accounts section of the control pages will be taken offline for maintenance in the morning of Sunday the 4th of July. No impact on any other aspect of the control pages or services is expected.

MAINTENANCE Planned General Internet Access
AFFECTING
General Internet Access
STARTING
Jun 23, 09:00 PM (5¼ days )
DESCRIPTION

One of our transit providers (Lumen) are performing critical maintenance on their fibres that provide some of our Internet connectivity in our Telehouse datacentre. This will mean that one of our transit links will be taken down for the period of their work:

Starting: 2021-06-23 22:00 until 2021-06-24 06:00

We have multiple transit providers and do not anticipate that this will affect our customers.


MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 29, 04:13 PM (19¾ days ago)
CLOSED
May 29, 04:27 PM (19¾ days ago)
DESCRIPTION
Following on from the network problems we had earlier, we have some VoIP numbers that are not working for incoming calls. This is being looked in to.
Resolution:

MAJOR Closed General Internet Access
AFFECTED
General Internet Access
STARTED
May 29, 12:35 PM (20 days ago)
CLOSED
May 29, 03:00 PM (19¾ days ago)
DESCRIPTION
We're investigating problems on our network which will affecting connectivity for customers.
Resolution: Sorry for the delay posting details - this is one of those occasions where there are not a lot of details we can post. The problems mainly related to our authoritative DNS servers which therefore caused issues with almost all services.

MAINTENANCE Completed General Internet Access
AFFECTING
General Internet Access
STARTED
May 29, 02:00 AM (20¼ days ago)
CLOSED
May 29, 04:28 PM (19¾ days ago)
DESCRIPTION
One of our fibres that link our two datacentres in London is showing errors and has a fibre clean scheduled for Saturday 29th May between 2AM and 5AM. This work is being carried out by the fibre provider. Service should not be affected, but this is a period of greater risk than usual.
Resolution: We'r awaiting an update from the fibre maintainer and then we will retest.

MAINTENANCE Completed VoIP and SIMs
AFFECTING
VoIP and SIMs
STARTED
May 26, 05:00 AM (23¼ days ago)
CLOSED
May 26, 09:00 AM (23 days ago)
DESCRIPTION
We have been advised by our mobile carrier that they will be performing maintenance on their SMSC gateway that will affect incoming/outgoing SMS during the 2 hour PEW window, we don't expect any messages Wil be lost but we'll be monitoring the works closely. This affects 07 numbers
Resolution:

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
May 25, 09:00 AM (24 days ago)
CLOSED
May 27, 01:53 PM (21¾ days ago)
DESCRIPTION
This work is a re-schedule of: https://aastatus.net/39513. For Broadband customers, we have dual links to BT in separate datacentres - BT have planned work for the links we have in the Harbour Exchange datacentre (Equinix LD8) on 26th May between midnight and 6AM. This will mean that we will be running on just our links in Telehouse. We have enough capacity and customer should not experience any loss or deterioration of service. The work takes place on the early hours of 26th May, but we'll be moving traffic to Telehouse the day before.
Resolution: We bought our BT links back in to service this morning.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
May 20, 05:30 PM (28¾ days ago)
CLOSED
May 20, 05:36 PM (28¾ days ago)
DESCRIPTION

We had problems overnight with one of our interconnects to BT. This resulted in a large number of BT lines dropping and reconnecting. Due to that way that reconnects work in this situation we have a higher than normal number lines on a single LNS (router) at our side.

So as to avoid these lines from experiencing congestion we plan to force them to reconnect to the correct LNS from 17:30 this evening. This will mean a PPP drop and reconnect for these affected lines resulting in loss of service whilst the customer router reconnects. This would take between a few seconds and a minute depending on the router at the customer side.


Resolution: This has been completed.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
May 19, 12:51 PM (29¾ days ago)
CLOSED
May 19, 01:21 PM (29¾ days ago)
DESCRIPTION
We're seeing a high number of broadband lines dropping and reconnecting, we're investigating
Resolution: Line drops were caused when staff bought up an interconnect between our two London datacentres. The configuration of this circuit was intended to be separate from the rest of our network but somehow it did carry some traffic and cause this outage for some customers. We continue to investigate the cause in more detail.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 18, 04:27 PM (30¾ days ago)
CLOSED
May 18, 04:55 PM (30¾ days ago)
DESCRIPTION
We have had reports that incoming calls to some of our hosted mobile numbers are not working. This has been raised with our upstream carrier who are investigating a routing issue. We don't believe all mobile numbers are affected
Resolution: Incorrect routing change within our carriers supplier network.