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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MINOR Closed EE SMS
AFFECTED
EE SMS
STARTED
Apr 07, 11:00 AM (10½ days ago)
CLOSED
Apr 08, 01:19 PM (9¼ days ago)
DESCRIPTION
We have had reports that some incoming SMSs are not being received. Our upstream carrier has reported that 07 numbers that were originally with EE and have been ported over to us are not being passed on by EE. This is being investigated.
Resolution: This has been fixed. EE mistakenly removed some routing records for SMS.

MINOR Closed DNS
AFFECTED
DNS
STARTED
Apr 01, 11:30 AM (16¼ days ago)
CLOSED
Apr 01, 11:53 AM (16¼ days ago)
DESCRIPTION
Reverse DNS lookups are failing for some entries at the moment. We're investigating.
Resolution:

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Mar 22, 09:28 PM (26 days ago)
CLOSED
Mar 28, 02:00 PM (20¼ days ago)
DESCRIPTION
We have been seeing an increase in broadband lines dropping and reconnecting. This started from 9PM Saturday. We're investigating the cause. Skip to the 'resolution' section below for fixes.
Resolution: Summary:
  • A problem with Draytek routers meant many around the country (or world?) have problems staying connected, this affects Drayteks on many ISPs, not just us. This seems to be triggered by some sort of 'attack' against Draytek routers which have vulnerable software.
  • We have sent SMS/Emails to many of the affected customers pointing them to this status post. We have also emailed Draytek for comment.
  • Possible fix #1: We expect a software upgrade to resolve the problem and strongly suggest customers with Draytek routers upgrade their software or try a different make of router.
  • Possible fix #2: If software upgrade does not help, then make sure remote access to the router is disabled, and any VPN service is disabled - especially the ssl vpn and ssh vpn. (In GUI go to: VPN and Remote Access > Remote access control)
  • Last resort fix #3: Replace the router with a different model (at least Temporarily). We have Technicolor routers in stock...
  • Firmware available from: https://fw.draytek.com.tw

Further details as sent out from Draytek:

If you are experiencing this issue, please follow the steps below to troubleshoot:

Disconnect the WAN cable.

Log into the router’s Web UI and check the system uptime. If the uptime is lower than the last known reboot, this indicates the router recently restarted.

Disable Remote Management by going to [System Maintenance] > [Remote Management].

Disable SSL VPN Service by going to [VPN and Remote Access] > [Remote Access Control].

Reboot the router and reconnect the WAN cable.

Monitor the connection to see if the WAN remains stable.

Firmware check and update:

Verify your router’s firmware version. If it is outdated, update it to the latest version.

Before updating, note your current firmware version. If you do not have a copy of the current firmware, download it first.

Take a configuration backup to avoid losing your settings.

If your WAN connection is stable:

Even if your device is not disconnecting, it is good practice to ensure you are on the latest firmware.

If your router is already on recent firmware and the newest version is not marked as Critical, an update may not be urgent but is still recommended for optimal performance and security.

For further assistance, visit our support page or contact our Customer Support team.

Thank you for your patience and cooperation.


MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 21, 03:00 PM (27¼ days ago)
CLOSED
Mar 31, 09:20 AM (17½ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our BGP routers. Starting Saturday 22nd March. Routing tables update before a restart so there should be minimal impact to traffic.
Resolution: This work has been completed. However, we expect to start another upgrade process shortly as there are some new features we'd like to start using that are in later software.

MINOR Closed Control Pages
AFFECTED
Control Pages
STARTED
Mar 19, 10:29 AM (29¼ days ago)
CLOSED
Apr 08, 01:00 PM (9¼ days ago)
DESCRIPTION
We have a number of reports of remaining quota failing with "This information is only available from an A&A broadband or L2TP connection." We're investigating the cause.
Resolution: Quota is now being displayed.

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Mar 15, 08:00 AM (1 month ago)
CLOSED
Mar 31, 09:22 AM (17½ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs, starting Sunday 16th March. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Resolution: This work has been completed.