Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Completed Maidenhead - Colo and some services
AFFECTING
Maidenhead - Colo and some services
STARTED
Oct 18, 01:00 AM (3½ days ago)
CLOSED
Oct 18, 06:15 AM (3¼ days ago)
DESCRIPTION

On Friday 18th October from 1AM until 4AM we will be replacing a pair of core network switches in our Maidenhead datacentre.

This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.

We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.

We'll update this post as the work is carried out.

This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.


Resolution: Work has been completed.

MINOR Closed Data SIMs
AFFECTED
Data SIMs
STARTED
Oct 17, 08:48 AM (4¼ days ago)
CLOSED
Oct 17, 05:00 PM (4 days ago)
DESCRIPTION

We have had reports of issues within the 3 network overnight. This caused multiple blips for our data SIMs. At present our data SIMs seem to connect but not pass traffic.

We have yet to hear any information from our carrier. However we are currently chasing and will update once more information is available.


Resolution: Three's service is back and running, but the impact to our customers seems minimal.

MINOR Closed Maidenhead Colocation
AFFECTED
Maidenhead Colocation
STARTED
Oct 11, 04:06 PM (10 days ago)
CLOSED
Oct 11, 04:35 PM (10 days ago)
DESCRIPTION
We are investigating a power issue in our Maidenhead data centre. Engineer are on their way now. This is affecting internet access and VoIP calls into our office in Bracknell.
Resolution:

MAINTENANCE Completed Maidenhead - Colo and some services
AFFECTING
Maidenhead - Colo and some services
STARTED
Oct 11, 12:00 AM (10½ days ago)
CLOSED
Oct 11, 03:00 AM (10½ days ago)
DESCRIPTION

On Friday 11th October from midnight until 3AM we will be replacing a pair of core network switches in our Maidenhead datacentre.

This will affect customers who we collocate servers for, some VoIP services, customer websites, access to our control pages and some outbound email services.

We expect there to be a couple of periods where connectivity to these services will be down for around 5-15 minutes at a time as we re-patch cables.

We'll update this post as the work is carried out.

This work is part of some wider work we're carrying out in Maidenhead over the next couple of months, and we'll be posting further planned work in due course.


Resolution: This work has been completed.

MAINTENANCE Open Broadband
AFFECTING
Broadband
STARTED
Oct 10, 10:03 AM (11¼ days ago)
DESCRIPTION

We are increasing our capacity to BT by having new links installed.

This work actually started a few months ago, but the order process takes a long time! We are now at the stages of plugging in cables, configuring devices and then moving customers over.

This will be improving our capacity for our BT based ADSL, VDSL, G.FAST and FTTP circuits. TalkTalk connected circuits are unaffected (They are already using 10G links).

We will keep this status post updated with any work that may be customer affecting, we are also detailing the progress on this page: https://www.aa.net.uk/new-bt-hostlinks/


MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Oct 09, 02:11 AM (12½ days ago)
CLOSED
Oct 09, 09:06 AM (12¼ days ago)
DESCRIPTION

On 09/10/19 at 02:11 our monitoring picked up that a few thousand broadband lines dropped.

After some investigation it appears the drops occurred due to all the B-sides of our BTW hostlinks flapping causing all sessions over these links to re-establish

Lines did immediately start to reconnect over our other hostlinks; however due to the number of attempted re-connections in some cases it took ~30minutes for lines reconnect

We are not aware of any BTW planned works scheduled for this time and are currently chasing BT for an explanation for this blip


Resolution:

MINOR Closed Delayed invoices
AFFECTED
Delayed invoices
STARTED
Oct 01, 09:00 AM (20¼ days ago)
CLOSED
Oct 02, 10:00 AM (19¼ days ago)
DESCRIPTION

Invoices we've sent today to email addresses hosted by Google (eg Gmail/ G Suite etc) were bounced back to us. We're investigating and we will need to resend these invoices later today or tomorrow.

Invoices are available on our accounts system: https://accounts.aa.net.uk/aal or staff can manually re-send your invoice upon request if need - do get in touch.


Resolution: Invoices were resent yesterday evening. Sorry for the delay.

MAINTENANCE Completed IRC
AFFECTING
IRC
STARTED
Sep 26, 03:00 PM (25 days ago)
CLOSED
Oct 07, 09:00 AM (14¼ days ago)
DESCRIPTION

We've moved our IRC channel to a new host, if you're lurking in the old channel please update the details:

Host: irc.aachat.net

Port: 6697

Channel: #a&a (and #FireBrick for those interested in FireBrick)

tls: yes, enforced

We are thankful to the admins of the old service (irc.z.je) for the many years of service that they have provided us.


Resolution:

MAINTENANCE Completed General
AFFECTING
General
STARTED
Sep 11, 01:00 AM (1¼ months ago)
CLOSED
Sep 28, 10:00 AM (23¼ days ago)
DESCRIPTION
From 11th September we will be upgrading the software on our routers. This includes our LNSs too, which will involve a short blip on customer's broadband lines as switch lines over to the upgraded LNSs. The work will take place overnight and will be spread over a couple of weeks. We have more information about LNS switch overs on our support site: https://support.aa.net.uk/LNS_Switches
Resolution: This series of upgrades have been completed.