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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MINOR Open L2TP
AFFECTING
L2TP
STARTED
Jun 12, 10:38 AM (5¾ hours ago)
DESCRIPTION
One of our L2TP routers had a problem and restarted whilst we were performing some diagnostics on it. This caused some customer's L2TP connection to drop and reconnect. We've taken this router out of service for the time being whilst we investigate further.
Last updated: 5½ hours ago
Update due: 4¾ hours ago (overdue)
Expected close: 0 seconds ago
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MINOR Closed VoIP
AFFECTED
VoIP
STARTED
Jun 04, 10:40 AM (8 days ago)
CLOSED
Jun 04, 11:10 AM (8 days ago)
DESCRIPTION
One of our VoIP call servers has a problem, we've taken it out of service, but some calls would have been interrupted as part of this.
Resolution:

Closed: 8 days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 27, 06:00 PM (15¾ days ago)
CLOSED
May 27, 07:51 PM (15¾ days ago)
DESCRIPTION
We're investigating a problem causing intermittent SIP call failures.
Resolution:

Closed: 15¾ days ago
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MINOR Closed email voip
AFFECTED
email voip
STARTED
May 23, 09:00 AM (20¼ days ago)
CLOSED
May 23, 11:35 AM (20 days ago)
DESCRIPTION
We've had another database problem overnight. Services are working, but changes to some settings (eg Email and VoIP) will be delayed this morning as the database catches up.
Resolution:

Closed: 20 days ago
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MINOR Closed Email
AFFECTED
Email
STARTED
May 20, 05:20 PM (22¾ days ago)
CLOSED
May 21, 01:00 PM (22 days ago)
DESCRIPTION
We're currently experiencing a database problem that is affecting some services, eg sending/receiving of email. This is being looked in to at the moment.
Resolution:

Closed: 22 days ago
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MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
May 20, 02:00 PM (23 days ago)
CLOSED
May 20, 02:00 PM (23 days ago)
DESCRIPTION
We experienced a brief call routing outage around 14:00, lasting a few minutes. Services are OK now. We're investigating the cause.
Resolution: This short outage was caused when one of our back-end severs was shut down for maintenance but the automatic fail-over did not work correctly until there was manual intervention. This process should have been seamless. We'll be investigating this further.

Closed: 23 days ago
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MAINTENANCE Assumed Completed Routers
AFFECTING
Routers
STARTED
May 20, 01:00 AM (23½ days ago)
DESCRIPTION
We'll be performing overnight software upgrades on our pool of LNSs and L2TP/BGP routers, starting Tuesday 20th May. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning this week as this work is carried out.
Last updated: 6½ days ago
Update due: 3 days ago (overdue)
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MINOR Closed CityFibre Glasgow
AFFECTED
CityFibre Glasgow
STARTED
May 13, 10:30 AM (30¼ days ago)
CLOSED
May 13, 09:56 PM (29¾ days ago)
DESCRIPTION
Some of our CityFibre connected services in Glasgow dropped their PPP at 10:31 and since have had around 60% packet loss. We assume a broken fibre within the CityFibre network. We are reporting this to CityFibre
Resolution:

Closed: 29¾ days ago
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MAINTENANCE Assumed Completed DNS
AFFECTING
DNS
STARTED
Feb 11, 03:30 PM (4 months ago)
DESCRIPTION

This notification is for customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as secondary (slave).

As part of our DNS infrastructure project we will start to initiate Zone Transfers from an additional set of IP addresses.

You will still send your NOTIFY to secondary-dns.co.uk but you will start to see AXFR requests from an additional set of IP addresses.

Therefore, please update your ACLs to allow the following addresses in addition to what you have at the moment:

  • 194.4.172.3
  • 194.4.172.4
  • 194.4.173.3
  • 194.4.173.4
  • 2001:8b6:1:0:194:4:172:3
  • 2001:8b6:1:0:194:4:172:4
  • 2001:8b6:2:0:194:4:173:3
  • 2001:8b6:2:0:194:4:173:4

Please update your ACLs by March 11th.

We will have an overlap of using the existing DNS servers and the new DNS servers. As part of our testing we will start to use the new IP addresses from February 17th

Last updated: 27¼ days ago
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