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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Open LNS
AFFECTING
LNS
STARTED
Feb 23, 01:00 AM (7¾ days ago)
DESCRIPTION

We'll be performing routine overnight software upgrades on our pool of LNSs and BGP routers, starting Monday 23 February. One LNS will be done per night, and this involves moving lines between the LNSs and upgrading when lines have been moved off. Customers may see a PPP drop and reconnect in the early hours of the morning as this work is carried out.

Upgrades to our BGP routers will also happen overnight but should have little to no impact.


MAINTENANCE Assumed Completed 07 Numbers
AFFECTING
07 Numbers
STARTED
Feb 23, 01:00 AM (7¾ days ago)
DESCRIPTION
Our upstream carrier for our 07 numbers will be sending calls to us from an additional location from Monday 23rd February. Essentially sending us calls via a new datacentre. This has been tested and our test calls have been successful so we do not expect to have any problems.

MAINTENANCE Completed BT
AFFECTING
BT
STARTED
Feb 12, 11:00 PM (18 days ago)
CLOSED
Feb 13, 07:17 AM (17½ days ago)
DESCRIPTION

BT have a series of planned work that involves them replacing cable bundles that include our hostlinks - our interconnects into BT's network. We're not sure when these will take place, but will happen between 00:30 and 02:00 and will happen over three nights. This will cause 'blips' for many customers - lines will drop and reconnect within seconds or a couple of minutes.

We would usually be able mitigate any disruption by cleaning moving our traffic off the affected links. However, at the moment BT have not specified which link and the date that this work will happen. Thanks BT!


Resolution: BT did carry out work overnight but there was not customer impact due to us taking the link out of service beforehand.

MINOR Closed VoIP and SIMs
AFFECTED
VoIP and SIMs
STARTED
Feb 12, 01:00 PM (18¼ days ago)
CLOSED
Feb 12, 01:20 PM (18¼ days ago)
DESCRIPTION
It looks like one of our upstream carriers stopped routing calls to us for a few minutes. We're investigating.
Resolution: Show was a shot-lived problem with just one carrier and further investigations have bought light to a possible cause and also a change that will be implemented over the next couple of days which should prevent similar problems from happening again.

MINOR Closed BT
AFFECTED
BT
STARTED
Feb 10, 12:32 AM (20¾ days ago)
CLOSED
Feb 10, 12:42 AM (20¾ days ago)
DESCRIPTION
at around 00:32 a number of BT circuits dropped and reconnected within a couple of minutes.
Resolution:

MAINTENANCE Completed L2TP
AFFECTING
L2TP
STARTED
Feb 04, 03:15 AM (26¾ days ago)
CLOSED
Feb 04, 01:30 PM (26¼ days ago)
DESCRIPTION
On Wednesday 4th February, at 3:15AM we will be upgrading the software on the other L2TP server (l2tp.aa.net.uk). We upgraded the first one last week. This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)
Resolution: This was completed.