May 30, 07:00 PM (8¼ days ago)
May 31, 07:32 AM (7¾ days ago)
Our billing system has sent out emails to some customers regarding Cancelled Direct Debit collections. These have been sent out in error.
Resolution: A change has been made to try and avoid this happening in future.
Affected customers will get the full 5 working days notice of a collection, sent tomorrow, meaning collection on the 8th. This should then return to normal collection on the 1st from the following month.
You do not need to contact accounts.