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Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

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MINOR Closed General
AFFECTED
General
STARTED
Dec 31, 01:00 PM (1 day ago)
CLOSED
Dec 31, 01:55 PM (23¼ hours ago)
DESCRIPTION
Between 1PM and 2PM one of our links between Maidenhead and London datacentres suffered with latency and congestion - we suspect a problem within the 3rd party network we use. Unfortunately the fault was not enough to trigger re-routing and so this did disrupt some VoIP calls and access to some other services that we host in Maidenhead.
Resolution:

Closed: 23¼ hours ago
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MINOR Closed secondary-dns
AFFECTED
secondary-dns
STARTED
Dec 23, 12:20 PM (9 days ago)
CLOSED
Dec 23, 01:21 PM (8¾ days ago)
DESCRIPTION
Our secondary DNS server - secondary-dns.co.uk is timing out on some queries. This is being investigated.
Resolution: We will continue to monitor closely.

Closed: 8¾ days ago
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MAINTENANCE Assumed Completed Christmas and New Year
AFFECTING
Christmas and New Year
STARTED
Dec 18, 09:00 AM (14 days ago)
DESCRIPTION
Here's our opening times over Christmas and new year:
  • Tuesday 23rd: Normal, 8AM-6PM
  • Wednesday 24th: Early finish, 8AM-2PM
  • Thursday 25th: Closed
  • Friday 26th: Closed
  • Saturday 27th: Closed
  • Sunday 28th: Closed
  • Monday 29th: Shorter, 9AM-5PM
  • Tuesday 30th: Shorter, 9AM-5PM
  • Wednesday 31st: Early finish, 9AM-2PM
  • Thursday 1st: Closed
  • Friday 2nd: Normal, 8AM-6PM
  • Saturday 3rd: Normal, 10Am-2PM
You'll be able to contact us during these times over the festive period, in the usual ways - IRC, Phone, email.
Last updated: 14 days ago
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MINOR Closed BT
AFFECTED
BT
STARTED
Dec 16, 05:30 PM (15¾ days ago)
CLOSED
Dec 18, 09:28 AM (14 days ago)
DESCRIPTION
We're investigating a drop of BT services.
Resolution: The link will remain out of service until BT confirm they have fixed their end, which is likely to be in the new year. Services are working without problem on our remaining links.

Closed: 14 days ago
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MAJOR Closed Network
AFFECTED
Network
STARTED
Dec 16, 07:20 AM (16 days ago)
CLOSED
Dec 16, 08:49 AM (16 days ago)
DESCRIPTION
We're investigating reports of network problems - investigations are underway
Resolution:

Closed: 16 days ago
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MINOR Closed seconedary-dns
AFFECTED
seconedary-dns
STARTED
Dec 11, 09:45 AM (21 days ago)
CLOSED
Dec 12, 03:52 PM (19¾ days ago)
DESCRIPTION
Our secondary DNS server - secondary-dns.co.uk is timing out on some queries. This is being investigated.
Resolution: Having adjusted some thresholds on our backend DNS servers and after monitoring closely over the past 24 hours, we've not had any further problems.

Closed: 19¾ days ago
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MAINTENANCE Completed City Fibre
AFFECTING
City Fibre
STARTED
Dec 09, 12:01 AM (23½ days ago)
CLOSED
Dec 10, 09:11 AM (22 days ago)
DESCRIPTION
Planned maintenance - Bournemouth, Christchurch & Poole areas. Users can expect a brief outage as hardware is rebooted after firmware upgrades.
Resolution:

Closed: 22 days ago
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MAINTENANCE Completed Email
AFFECTING
Email
STARTED
Dec 03, 09:00 AM (29 days ago)
CLOSED
Dec 03, 02:26 PM (28¾ days ago)
DESCRIPTION
We will be doing some non-service affecting work on our email (POP3 and IMAP) servers. The work involves reconfiguring how our backend mail stores synchronise mailboxes between each other. We do not anticipate this to be service affecting hence doing this work during the day.
Resolution: Monitoring shows no problems and a vast improvement in the speed of syncing mail between our servers.

Closed: 28¾ days ago
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MAINTENANCE Assumed Completed Amazon
AFFECTING
Amazon
STARTED
Dec 02, 09:30 AM (30 days ago)
DESCRIPTION
We are in a position where we are now able to re-enable one of our interconnects to Amazon/AWS. This will move most Amazon traffic away from our peering with them over LINX to the direct interconnect we have. This is planned for Tuesday morning at around 10AM. (This was scheduled for Friday 28th, but as it was Black Friday, we've moved to Tuesday)
Last updated: 19¾ days ago
Update due: 5 days
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MAINTENANCE Completed Data SIMs
AFFECTING
Data SIMs
STARTED
Nov 29, 09:00 AM (1 month ago)
CLOSED
Dec 12, 03:54 PM (19¾ days ago)
DESCRIPTION

Our old Data SIM service is due to be switched off by the network provider this weekend. Affected customers have already been posted new 'Bluewave' SIMs, and many customers have already swapped over. This post is here in case customers are unaware of this happening.

There is information on our News page regarding the need for the SIM swap. If customers are having problems then please do email us over the weekend or get in touch with us on Saturday (10am-2pm) or during the week.

UPDATE: SIMs did not drop at the weekend as expected. This means customers have a bit more time to migrate to the new SIMs. We're not sure when the old SIM service will stop working though.

Resolution: The OLD Data SIM service has now officially ceased. Customers have been sent replacement SIMs. If you have trouble with the new SIMs then please do get in touch with us.

Closed: 19¾ days ago
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