Recent posts
Timeline view of events on our network and systems

Events from the AAISP network from the last few months on a scrollable timeline. Mouseover for brief details, click incident to view the full post.

MAINTENANCE Assumed Completed Maidenhead, VoIP, Colo, some email
AFFECTING
Maidenhead, VoIP, Colo, some email
STARTING
Dec 10, 02:00 AM (1 day )
DESCRIPTION

We will be performing disruptive maintenance on the connectivity of our Maidenhead site. This will affect customer hosted servers, VoIP and some outbound email.


MAINTENANCE Assumed Completed Opening times
AFFECTING
Opening times
STARTED
Dec 06, 01:00 PM (2¼ days ago)
DESCRIPTION

Here are the dates that our office is open and closed over the Christmas and new year period. When we're open we will have staff available via our usual channels (Phone, IRC, Email, webchat etc).


December:
Fri 20th 8-6
Sat 21st 10-2
Sun 22nd Closed
Mon 23rd 8-6
Tue 24th 8-2
Wed 25th Closed
Thu 26th Closed
Fri 27th 9-4
Sat 28th Closed
Sun 29th Closed
Mon 30th 9-4
Tue 31st 9-2

January:
Wed 1st  Closed
Thu 2nd 8-6, and then back to normal hours

MAINTENANCE Completed At risk: Broadband
AFFECTING
At risk: Broadband
STARTED
Dec 06, 02:00 AM (2¾ days ago)
CLOSED
Dec 06, 02:58 AM (2¾ days ago)
DESCRIPTION
We will be performing some internal routing changes in preparation for bringing up the second half of our new BT hostlinks. We don't expect this to affect customers and we'll update this post as the work is carried out.
Resolution: This work is complete and there was no customer impact. We still have further work to do before we're able to use this second hostlink, we'll be doing further work in due course which will be posted as planned work.

MINOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 28, 02:00 PM (10¼ days ago)
CLOSED
Nov 28, 02:10 PM (10¼ days ago)
DESCRIPTION
Customers on one of our LNSs (G.gormless) had a PPP drop and reconnect at 2PM.
Resolution: This was due to the LNS crashing, causing lines to reconnect their PPP.

MAINTENANCE Completed Maidenhead
AFFECTING
Maidenhead
STARTED
Nov 27, 02:00 AM (11¾ days ago)
CLOSED
Nov 27, 03:30 AM (11½ days ago)
DESCRIPTION
We will be bringing up an additional router for our link between London (HEX) and Maidenhead. We expect a small amount or routing interruption as this is done.
Resolution: This work did cause routing problems to maidenhead and we reverted our changes. We will review the cause of this problem during the day with a view to reschedule the work for another day. We apologise for the disruption this caused.

MAINTENANCE Completed Peering
AFFECTING
Peering
STARTED
Nov 21, 09:00 AM (17½ days ago)
CLOSED
Nov 21, 01:21 PM (17¼ days ago)
DESCRIPTION
We will be upgrading our LINX port in Telehouse to 10G during the day on Thursday November 21st. This should not affect customers in any way as we have other LINX ports that will be in use. This is being done to increase our capacity.
Resolution: This work has been completed.

MAJOR Closed Broadband
AFFECTED
Broadband
STARTED
Nov 19, 12:01 AM (19¾ days ago)
CLOSED
Nov 19, 01:00 AM (19¾ days ago)
DESCRIPTION
We are seeing line drops on some TalkTalk lines since midnight. We're investigating...
Resolution: This was a fault within TalkTalk. The 'routing engine' in one of their routers failed.

MINOR Closed Broadband in Scotland
AFFECTED
Broadband in Scotland
STARTED
Nov 16, 07:00 PM (22 days ago)
CLOSED
Nov 20, 01:00 PM (18¼ days ago)
DESCRIPTION
We are seeing what looks to be congestion on some BT connected circuits. This started Saturday 16th November and is resulting in low levels of packetloss in the evenings. We are investigating this and will be reporting it to BT.
Resolution:

MAINTENANCE Completed Adding Capacity
AFFECTING
Adding Capacity
STARTED
Nov 12, 11:00 AM (26¼ days ago)
CLOSED
Nov 19, 09:00 AM (19½ days ago)
DESCRIPTION
We will be installing two new LNSs to give our network more capacity. These LNSs will be named 'o.gormless' and 'p.gormless', and will bring our LNS count up to 16.
Resolution: The new LNSs are now in full service.

MINOR Closed Routing
AFFECTED
Routing
STARTED
Nov 11, 11:30 AM (27¼ days ago)
CLOSED
Nov 11, 11:50 AM (27¼ days ago)
DESCRIPTION
We're investigating a problem with routing between London and Maidenhead, this will be affecting VoIP calls and hosted servers we have in Maidenhead.
Resolution: Routing has been restored, we're monitoring the network and will be investigating the cause in more details.

MINOR Closed Quota Display
AFFECTED
Quota Display
STARTED
Nov 04, 09:00 AM (1 month ago)
CLOSED
Nov 08, 02:00 PM (30¼ days ago)
DESCRIPTION
The front page of our web site (www.aa.net.uk) usually displays your remaining quota if you are viewing the page from your broadband line. This is not working correctly at the moment and we're in the process of fixing it.
Resolution: Server restored!

MAINTENANCE Completed Broadband
AFFECTING
Broadband
STARTED
Oct 10, 10:03 AM (2 months ago)
CLOSED
Nov 15, 10:00 AM (23¼ days ago)
DESCRIPTION

We are increasing our capacity to BT by having new links installed.

This work actually started a few months ago, but the order process takes a long time! We are now at the stages of plugging in cables, configuring devices and then moving customers over.

This will be improving our capacity for our BT based ADSL, VDSL, G.FAST and FTTP circuits. TalkTalk connected circuits are unaffected (They are already using 10G links).

We will keep this status post updated with any work that may be customer affecting, we are also detailing the progress on this page: https://www.aa.net.uk/new-bt-hostlinks/


Resolution: New hostlinks are now fully in service.

MAINTENANCE Completed General
AFFECTING
General
STARTED
Mar 06, 12:00 AM (9 months ago)
CLOSED
Apr 14, 12:00 AM (7¾ months ago)
DESCRIPTION
We have some rolling upgrades planned for this month. These are normally done in the night, and usually not disruptive. We are however expecting to also update LNSs which cause PPP session to move in the night as usual, causing few seconds outage. Thank you for your patience.
Resolution: