Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

1

Happening Now

2

Future Planned

0

Open Events:
STATUS
Open
CREATED
Dec 07, 05:08 PM (13¾ days ago)
AFFECTING
Storm Darragh
STARTED
Dec 07, 05:00 PM (13¾ days ago)
REFERENCE
42732 / AA42732
MASTODON
INFORMATION
  • INITIAL
    13¾ days ago by Andrew

    As you would imagine, Storm Darragh will be causing broadband problems across the country with fallen trees, power failures, road closures etc. Openreach have put on extra staff during this time and will work to repair affected services as best as they can - but repair times may be longer than usual. If you are affected by faults, in most cases Openreach will already be aware. Running a line test from, the Control Pages may well show this, however please do email in and we'll try to update you.

  • UPDATE
    12 days ago by Andrew

    Openreach have declared MBORC (Matters beyond our reasonable control) for various parts of the UK affected by the storms, effective from 9th December. This means that they may not be able to meet their normal Service Level Agreements and removes the recourse normally available to us when these are not met. In practice this means that there may be delays for installs and faults and we will have limited scope to escalate these.

  • UPDATE
    8¾ days ago by Andrew

    Openreach still have MBORC in various areas of the UK.

  • UPDATE
    4 days ago by Andrew

    Openreach still have MBORC in various areas of the UK which is still affecting appointments and Repair activities.

  • UPDATE
    20¼ hours ago by Andrew

    Openreach have removed the MBORC status from most areas. The areas that remain are Northern Ireland and South Wales.

  • NEXT UPDATE...

    Due in 1¾ days

STATUS
Open
CREATED
Nov 28, 02:32 PM (22¾ days ago)
AFFECTING
Office
STARTED
Nov 28, 02:00 PM (22¾ days ago)
REFERENCE
42731 / AA42731
MASTODON
INFORMATION
  • INITIAL
    22¾ days ago by Andrew

    Here are our office opening times over Christmas and new year:

    • Mon 23rd: Normal hours (8-6)
    • Tue 24th: 8-3
    • Wed 25th: Closed
    • Thurs 26th: Closed
    • Fri 27th: 9-5
    • Sat 28th: 10-2
    • Sun 29th: Closed
    • Mon 30th: 9-5
    • Tues 31st: 8-3
    • Wed 1st: Closed
    • Thurs 2nd: back to normal (8-6)

STATUS
Open
CREATED
Nov 19, 09:46 AM (1 month ago)
AFFECTING
Broadband
STARTED
Nov 19, 09:30 AM (1 month ago)
REFERENCE
42728 / AA42728
MASTODON
INFORMATION
  • INITIAL
    1 month ago by Andrew

    The work outlined below will start from Saturday 23rd November.

    Background:

    Our FireBrick team has been working on the 'hang' problem that we faced with the LNSs earlier in the year.

    The nature of the problem has made investigating the problem very time consuming as it is extremely difficult to reproduce. However, we do believe that a plausible cause has been identified, and code changes have been made to mitigate the problem.

    We have been testing this new code, both in our test lab and on a few select A&A routers, for over two months. During this time the new code has not caused the hardware to hang, where older versions of the code did.

    Our next step is to run the new code on our LNSs, the ones our customers connect to for their broadband connections.

    We plan to do this slowly, out of hours and in a couple of phases.

    We believe the cause of the hang is related to how memory is initially allocated for the tasks the FireBrick will be performing, this means that if the hardware is going to hang then this will most likely happen over the first couple of days (or first couple of hours).

    Stage one:

    We plan to upgrade only one of our LNSs at first. We will move broadband connections on to it in the early hours of the morning and then move them back off a few hours later. This means that during the day, customers will be on the normal set of LNSs.

    Then, each night, over the course of two weeks, the LNS will be power cycled and we will move an increasing number of connections over, until it is at the point of taking twice the amount of connections that we'd normally run on an LNS. (We normally run LNSs at around 40% capacity, so twice the number of connections is not a problem.)

    Stage two:

    Once we have confirmed that the hang is not happening, the second phase would be to run customer connections on the upgraded for a few days at a time.

    We will go through a cycle of: move connections off, reboot the LNS, move connections on, wait a few days. Repeat. We will do this with an increasing number of connections until it's at the point of taking a normal amount of connections.

    More information and to opt out:

    So as to minimise impact to customers, the work of moving connections off and on will happen overnight between 1AM and 5AM.

    As mentioned, this phase of upgrading involved only one LNS being upgraded. This will be the one named 'i.gormless'. The connections that will be moved on to 'i.gormless' will be those currently on the LNS named 'h.gormless'. if you are currently on 'h.gormless' (as seen on the top/left) of your line quality graph and want to opt out, then please email support.

    Once this phase has been completed, we will review and plan the next stages.

  • UPDATE
    25¾ days ago by Andrew

    Overnight test over the weekend have so far been successful. We'll be continue to test during his week.

  • UPDATE
    22 days ago by Andrew

    No problems thus far. We are now at phase 2, where we are running customers on the upgraded LNS for longer periods of time. We currently have eight LNSs in use, and one (i.gormless) is running the new software. This stage will involve lines on G, H and I.Gormless.

  • UPDATE
    14½ days ago by Andrew

    Still no problems. We will upgrade two more LNS (G.gormless and H.Gormless), and will move some customers on to these over the weekend. This will happen overnight.

  • UPDATE
    9 days ago by Andrew

    All LNSs remain stable. Over this weekend (14-15th December) we will upgrade further LNSs and move customers between LNSs: E, F, G, H, I. This will be our last set of LNS upgrades until the new year.

  • UPDATE
    7¼ days ago by Andrew

    These LNSs are now running newer software: F, G, H, I. We'll continue this work in the new year.

  • NEXT UPDATE...

    Due in 14 days

STATUS
Open
CREATED
Jun 03, 03:13 PM (6½ months ago)
AFFECTING
authoritative DNS
STARTED
Jun 03, 10:35 AM (6½ months ago)
REFERENCE
42684 / AA42684
MASTODON
INFORMATION
  • INITIAL
    6½ months ago by Andrew

    This is only relevant to customers who run their own authoritative DNS servers and use our secondary-dns.co.uk as an additional nameserver.

    Overview: We run a "secondary" DNS service for customers where they run the master DNS server and we are secondary slaves. We have a project underway that involves migrating all our authoritative DNS services to a new platform. As part of this we are needing to disable some of the automation we do for adding and updating the customer's master IP address automatically.

    The change: From June 17th, If you run your own master DNS server for your domain(s) and secondary-dns.co.uk is a slave, if you change the IP address of your master you will need to contact support@aa.net.uk to request us to update our side.

    We have more information about our Authoritative DNS project on our Support Site: https://support.aa.net.uk/New_Authoritive_DNS

  • UPDATE
    6 months ago by James

    This change has been made.

  • NEXT UPDATE...

    Due 6 months ago (overdue)

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Yesterday 15:19:51

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.