Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

1

Happening Now

0

Future Planned

0

Open Events:
STATUS
Open
CREATED
Oct 23, 10:07 AM (11½ days ago)
AFFECTING
AWS
STARTED
Oct 23, 09:45 AM (11½ days ago)
REFERENCE
42796 / AA42796
MASTODON
INFORMATION
  • INITIAL
    11½ days ago by Andrew

    We've had reports of customers having problems routing to some IPs within Amazon

  • UPDATE
    11½ days ago by Andrew

    We're altering our routing

  • UPDATE
    11½ days ago by Andrew

    Disabling our direct link to Amazon has re-routed the traffic to our transit links, and this is looking stable. We saw intermittent problems with routes to Amazon stopping at the Amazon router, this looked like a LAG issue within Amazon as traffic was working fine from some devices whilst not from others. We'll get in touch with Amazon.

  • UPDATE
    11¼ days ago by Andrew

    We have reached out to Amazon, but they seem rather busy with other things... As our routing to/from them is working via transit connection this is no longer affecting services.

  • UPDATE
    14¼ hours ago by Andrew

    Amazon have advised us that they have fixed the cause the problems we were seeing. We will re-enable this interlink at around 10AM Tuesday 4th November.

  • NEXT UPDATE...

    Due in 10 hours

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 11:24:05

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.