We're needing to restart our VoIP servers due to them having problems.
Our VoIP servers had got in to a state where they were not clearing old calls and were unable to accept new calls.
Our A voice server has been restart and is back in service - load has reduced across the board and we are monitoring.
Our call levels are looking back to normal.
We are still delays with our servers processing some SIP requests. This is under review.
One of our upstream carriers is reporting problems with one of their call servers - this may be affecting incoming calls to 07 numbers.
From the carrier: Our voice engineering team is investigating this issue and we will keep you updated throughout this process.
From carrier (12:13) Please note that the issue below is still under investigation and treated with high priority. We will let you know as soon as we have any updates.
From the carrier (13:11) The situation has improved with a reduction in failed/problematic calls due to packet loss/delays, but the service is not yet fully restored.
From the carrier (16:30) Our vendor continues to investigate the root cause, we will provide further updates as they become available.
From the carrier: We have been informed by our vendor that the issue has now been resolved. We will continue to monitor the situation closely. We apologise for the inconvenience caused and thank you for your continued patience.
Due in 2 hours
We are in a position where we are now able to re-enable one of our interconnects to Amazon/AWS. This will move most Amazon traffic away from our peering with them over LINX to the direct interconnect we have. This is planned for Tuesday morning at around 10AM. (This was scheduled for Friday 28th, but as it was Black Friday, we've moved to Tuesday)
We have enabled our IPv6 peering, but at the moment Amazon are not sending us their routes so traffic direction has not yet changed. We'll get in touch with Amazon and ask them update their side.
This work is on hold due to waiting for a response form Amazon and also due to change-freezes on both sides.
Due 17¾ hours ago (overdue)
This will search through the various outages and maintenance reports we have received from our suppliers which may be affecting you.
You can also see a list of outages and maintenance work we receive from our suppliers that may affect your specific broadband service on the Control Pages.
The search box above should find posts affecting your service however, you can use a Keyword search.
This is the status page of Andrews & Arnold Ltd.
Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.
The last update was Today 07:30:59