Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

1

Happening Now

0

Future Planned

0

Open Events:
STATUS
Open
CREATED
Jan 28, 08:28 AM (4¼ days ago)
AFFECTING
07
STARTED
Jan 16, 06:00 PM (15¾ days ago)
REFERENCE
42829 / AA42829
MASTODON
INFORMATION
  • INITIAL
    15¾ days ago by Andrew

    SMSs from EE to our 07 range seem not to be working. Our tests show the fail the be accepted by EE when sending, and the phone gives an error. This has been reported to both EE and our mobile carrier (who have also passed this on to EE).

  • UPDATE
    3 days ago by Andrew

    EE have a problem routing SMS to 4474411 and are they are investigating.

  • UPDATE
    3 days ago by Andrew

    We've been informed by EE that they escalated this issue further with their Providers for further investigation.

  • NEXT UPDATE...

    Due 3 days ago (overdue)

Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was 29 Jan 14:42:28

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.