Outages
Maintenance
Our Network:
Major Outages

0

Minor Outages

0

Happening Now

0

Future Planned

0

Recently Closed Events:
STATUS
Closed
CREATED
Feb 02, 10:46 AM (2¼ days ago)
AFFECTED
L2TP
STARTED
Feb 04, 03:15 AM (15 hours ago)
CLOSED
Feb 04, 01:30 PM (4¾ hours ago)
REFERENCE
42830 / AA42830
MASTODON
INFORMATION
  • INITIAL
    15 hours ago by Andrew

    On Wednesday 4th February, at 3:15AM we will be upgrading the software on the other L2TP server (l2tp.aa.net.uk). We upgraded the first one last week. This will cause some L2TP customers to drop and reconnect twice as this happens. (Twice, as whilst the router is upgraded connections will reconnect to the other L2TP server, and then will moved back once the upgrade has completed.)

  • RESOLUTION
    4¾ hours ago by Andrew

    This was completed.

  • Closed
Broadband blip graph
About our status page

This is the status page of Andrews & Arnold Ltd.

Our status page shows outages (problems) and maintenance (planned work) that happen on our own network and systems and also that of our suppliers networks and systems. We try and ensure this site is updated as soon as possible with incidents as they happen. Live discussion of issues is usually available on IRC.

The last update was Today 14:22:11

Contacting us
Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.

Spotted a Major Service Outage? (MSO)
A Major Service Outage disrupts the service of multiple customers simultaneously. If you believe that a problem affects multiple customers, and is not mentioned here already, text the number above. Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary. False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future. More info.

Regular Maintenance
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.