AAISP Incidents and Status Page
We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.
- Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.
- MSO: A Major Service Outage disrupts the service of multiple customers simultaneously.
If you believe that the problem affects multiple customers, and is not mentioned here already, text the support number.
Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary.
False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future.
- Please use our Ideas site if you have ideas or suggestions regarding our service.
- Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.
09 Aug 2011 17:13:30
[Broadband and Ethernet]
London's burning... - Info
Details
Posted: 09 Aug 2011 17:13:30 |
Well, the level of streaming media to people's offices had meant our link stats have been affected with some congestion from around 1pm to 5pm today. The system handles this well and manages it fairly with VoIP working well, but obviously we would rather have no congestion. As is common with such events BT also struggle quite separately with at least one region being congested in their back-haul network.
Also, BT have cancelled all planned works tonight due to the issues.
We live in interesting times. |
Update
09 Aug 2011 17:24:46
| Statement from BT:-
Official comms from BT on the situation in London and beyond:
Following the serious civil disturbance in parts of London and
other cities in the UK, BT continues to provide a normal service
across the country.
There has been some minor damage to our network and we will
restore service as quickly as it is safe to do so.
We would like to advise customers however that some local
disruption is likely where risks to our people are too great or the
police or fire authorities will not allow us access. In addition,
work at night in parts of London and in a number of city centres
is likely to be severely restricted until law and order is fully
restored.
Providing excellent customer service continues to be a top
priority.
|
| Started |
09 Aug 2011 13:00:00 |
