AAISP incident and status page

AAISP Incidents and Status Page

We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.

Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.
MSO: A Major Service Outage disrupts the service of multiple customers simultaneously.
If you believe that the problem affects multiple customers, and is not mentioned here already, text the support number.
Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary.
False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future.
Please use our Ideas site if you have ideas or suggestions regarding our service.
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.

16 May 2012 10:11:06

[DNS, Email and Web Hosting] Outgoing Email Problems (smtp.aa.net.uk) - Closed

Details Posted: 15 May 2012 13:22:01	One of the servers that is part of our out going mail relay (smtp.aa.net.uk or smtp.aaisp.net.uk) has just suffered from a disk problem. We've taken this server out of the pool, and will take 10 minutes for the DNS to update. If you have problems sending email, please try again in 10 minutes. If still not working, then it maybe that your email program has remembered the old server and may need to be restarted.
Update 15 May 2012 13:33:07	The server is rebuilding it's RAID. We'll leave it out of service for the time being whilst we investigate. Email in the queue is being processed, no email has been lost. Email service should now be OK.
Started	15 May 2012 13:17:03
Closed	16 May 2012 10:11:06