BT Congestion at the BERMONDSEY exchange
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jul 16, 12:46 PM (13½ years ago)
AFFECTED
Broadband and Ethernet
STARTED
(0 seconds ago)
CLOSED
Aug 23, 10:37 AM (13½ years ago)
REFERENCE
1573 / T6443 ESC268360
INFORMATION
  • INITIAL
    0 seconds ago

    Since 2012-07-12 we have been seeing Packet loss approx 7pm to 11pm on all BT BERMONDSEY exchange lines.

  • UPDATE
    13½ years ago

    BT Operate are investiagting.

  • UPDATE
    13½ years ago

    No news from operate yet, will chase first thing tomorrow.

  • UPDATE
    13½ years ago

    BT still do not seem to have got anywhere.
    We have escalated this within BT and we have been told they will investigate this. 

  • UPDATE
    13½ years ago

    Ports look to be over utilised. BTO will be contacting capacity management tomorrow (20/7/12) to request some of the Vlans are moved off of these ports.

  • UPDATE
    13½ years ago

    Chasing BT for an update.

  • UPDATE
    13½ years ago

    Capacity managment should get back to us later today.

  • UPDATE
    13½ years ago

    An update has been requested regarding this.

  • UPDATE
    13½ years ago

    Capacity management are saying this may take up to 3 - 4 weeks to fix, we are escalating the issue.

  • UPDATE
    13½ years ago

    BT have a conference call reference this issue this morning, should hopefully get more news on it this afternoon.

  • UPDATE
    13½ years ago

    BT are migrating the circuits to different VLANs, they believe the work should be completed either tonight or tomorrow.

     

    We will keep an eye on the progress.

  • UPDATE
    13½ years ago

    Some lines look better, however some still have loss.  

  • UPDATE
    13½ years ago

    Still seeing packet loss on some lines, chasing BT for an update.

  • UPDATE
    13½ years ago

    This appears to be resolved now.

  • Closed