AAISP incident and status page

AAISP Incidents and Status Page

We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.

Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.
(If you believe there is a major issue, that affects multiple customers and that is not shown here, please start your text with MSO which will wake staff if necessary).
Please use our Ideas site if you have ideas or suggestions regarding our service.
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.

22 Jan 2013 09:00:00

[Broadband and Ethernet] - BE lines down - Completed

Details 22 Jan 2013 00:46:06	Our wholesale links to BE appear to have failed. We are reporting to them - updates to follow.
Update 22 Jan 2013 01:11:29	At present it looks like it was planned engineering work in Telehouse North that affects our links to BE, and somehow we were not informed properly. We should always receive notifications of anything planned, so we will investigate this to work out what went wrong.
Resolution	Lines did come back after a few hours. This was planned work by BE, but some how we missed the email with the notification that they sent us. We have updated our processes as a result and these should not be missed in the future. We do apologise for the lack of notice.
Started	22 Jan 2013 00:44:42
Closed	22 Jan 2013 09:00:00