BE lines down
MAINTENANCE Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jan 22, 12:46 AM (12¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jan 22, 12:44 AM (12¼ years ago)
CLOSED
Jan 22, 09:00 AM (12¼ years ago)
REFERENCE
1718 / AA1718
INFORMATION
  • INITIAL
    12¼ years ago by James

    Our wholesale links to BE appear to have failed. We are reporting to them - updates to follow.

  • UPDATE
    12¼ years ago by James

    At present it looks like it was planned engineering work in Telehouse North that affects our links to BE, and somehow we were not informed properly.

    We should always receive notifications of anything planned, so we will investigate this to work out what went wrong.

  • RESOLUTION
    12¼ years ago by James

    Lines did come back after a few hours.

    This was planned work by BE, but some how we missed the email with the notification that they sent us. We have updated our processes as a result and these should not be missed in the future. We do apologise for the lack of notice.

  • Closed