AAISP Incidents and Status Page
We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.
- Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.
- MSO: A Major Service Outage disrupts the service of multiple customers simultaneously.
If you believe that the problem affects multiple customers, and is not mentioned here already, text the support number.
Begin the text with "MSO". This alerts multiple staff immediately, waking them if necessary.
False alarms (i.e. raising MSO for a single line being down) may result in your number being prevented from raising MSO alerts in future.
- Please use our Ideas site if you have ideas or suggestions regarding our service.
- Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.
22 Jan 2013 09:00:00
[Broadband and Ethernet]
BE lines down - Completed
Details
Posted: 22 Jan 2013 00:46:06 |
Our wholesale links to BE appear to have failed. We are reporting to them - updates to follow. |
Update
22 Jan 2013 01:11:29
| At present it looks like it was planned engineering work in Telehouse North that affects our links to BE, and somehow we were not informed properly.
We should always receive notifications of anything planned, so we will investigate this to work out what went wrong. |
| Resolution |
Lines did come back after a few hours.
This was planned work by BE, but some how we missed the email with the notification that they sent us. We have updated our processes as a result and these should not be missed in the future. We do apologise for the lack of notice. |
| Started |
22 Jan 2013 00:44:42 |
| Closed |
22 Jan 2013 09:00:00 |
