Some Lines Down Since BT Work Last at 02:49
MINOR Closed Broadband and Ethernet
STATUS
Closed
AFFECTED
Broadband and Ethernet
STARTED
Feb 20, 03:49 AM (5 years ago)
CLOSED
Feb 20, 06:18 PM (5 years ago)
SCOPE
0.20%
REFERENCE
1891 / IMT6881/14
INFORMATION
  • INITIAL
    5 years ago by Stuart

    We are seeing some lines unable to log in since a blip at 02:49. We are contacting BT. These lines are in sync, but PPP is failing. It looks like a number of BT RASs are affected, including 21CN-BRAS-RED9-GI-B and 21CN-BRAS-RED1-NT-B.

  • UPDATE
    5 years ago by Andrew

    BT were already aware of the problem and are investigating.

  • UPDATE
    5 years ago by Andrew

    These lines are still down, we are chasing BT.

  • UPDATE
    5 years ago by Stuart

    BT believed this issue had been fixed. We have supplied them with all of our circuits that are down. This is being supplied to TSO and we should have an update in the next hour.

  • UPDATE
    5 years ago by Stuart

    A new incident has been raised as BT thought the issue was fixed.

  • UPDATE
    5 years ago by Stuart

    The issue is apparently still being diagnosed.

  • UPDATE
    5 years ago by Andrew

    BT fixed this at 18:18 this evening.

  • UPDATE
    5 years ago by Andrew

    BT say: BT apologises for the problems experienced today by WMBC customers and are pleased to advise the issue has been fully resolved following the back out of a planned work completed overnight. BT is aware and understands the fault which occurred and have engaged vendor support to commence urgent investigations to identify the root cause. The BT Technical Services teams have monitored the network since the corrective actions taken at 18:04 and have confirmed the network has remained stable.

  • Closed