Routing issue
MAJOR Closed General
STATUS
Closed
AFFECTED
General
STARTED
Jul 20, 08:04 AM (5½ years ago)
CLOSED
Jul 20, 12:41 PM (5½ years ago)
REFERENCE
2268 / AA2268
INFORMATION
  • INITIAL
    5½ years ago by Adrian

    We can see a major routing issue, and we are investigating. Not entirely clear the extent of the problem at this stage.

  • UPDATE
    5½ years ago by Adrian

    At the moment we are seeing what appears to be an issue with the links between London and Maidenhead. This can impact some Ethernet customers, VoIP, hosting, etc. However, a number of systems have a fallback for this, so many are still working, e.g our VoIP services are OK.

  • UPDATE
    5½ years ago by Andrew

    The link is partially back, and we are investigating the cause.

  • UPDATE
    5½ years ago by Andrew

    This is looking like a major fault within BT's core network. This is affecting many ISPs in the UK. We'll post more details when we can.

  • UPDATE
    5½ years ago by Andrew

    also see http://www.bbc.co.uk/news/technology-36844712 and http://www.ukinternetreport.co.uk/?p=d&id=215 Which are reporting the problem within BT's network.

  • UPDATE
    5½ years ago by Andrew

    This fault is affecting our communications with BT's systems. This means that our sales and support staff have very limited access to BT's ordering, diagnostic and fault reporting problems. so please to bear with us as staff will be struggling to do their work at the moment. (TalkTalk lines are ok though)

  • UPDATE
    5½ years ago by Andrew

    This is looking related to a power issue at a major london datacentre

  • UPDATE
    5½ years ago by Andrew

    We've had an update from BT regarding this issue, they say: There is an intermittent incident affecting the Openreach B2B and XML Gateways, as a result of this issue you may be experiencing a delay in the receipt of KCI's for both Fulfilment and Assurance requests as well as failures in Dialogue Services.

  • UPDATE
    5½ years ago by James

    It looks like everything affected by this outage has returned to normal now.

  • UPDATE
    5½ years ago by James

    It looks like everything affected by this outage has returned to normal now.

  • UPDATE
    5½ years ago by James

    It looks like everything affected by this outage has returned to normal now.

  • Closed