16 Dec 2016 15:55:55
[VoIP and SIMs] Latency spike to our call servers - Closed
Details
Posted: 16 Dec 2016 10:54:38
We are investigating latency spikes to our call servers. This may be affecting calls.
Update
16 Dec 2016 11:11:20
We're applying a software change which should fix this.
Update
16 Dec 2016 14:56:28
The call servers will be updated shortly - we're moving traffic between call servers and once free they will be updated.
Update
16 Dec 2016 15:36:59
We've swapped sip servers and so new registrations and calls should now be on the one that is fixed.
Resolution Normal service has resumed, we do apologise to customers who had some call quality issues today.
Started 16 Dec 2016 10:00:00
Closed 16 Dec 2016 15:55:55