Problems logging in to email
MINOR Closed DNS, Email and Web Hosting
STATUS
Closed
AFFECTED
DNS, Email and Web Hosting
STARTED
Nov 20, 07:00 PM (26¼ days ago)
CLOSED
Nov 20, 10:26 PM (26 days ago)
REFERENCE
23490 / AA23490
INFORMATION
  • INITIAL
    26¼ days ago by Andrew

    We're investigating a problem with customers accessing their email by POP3, IMAP or webmail. This is looking like a problem with the authentication process.

  • UPDATE
    26 days ago by Andrew

    This is affecting a small set of customers, as just a particular back end server combination is affected.

  • UPDATE
    26 days ago by Andrew

    Service should now be restored... We're still checking a few things.

  • UPDATE
    26 days ago by Andrew

    There is a delay with some incoming emails - one of our severs has been queueing email - these will be delivered to inboxes shortly.

  • RESOLUTION
    26 days ago by Andrew

    Access to email was restored at 8:30pm, and queued mail has now been delivered. We apologies for the inconvenience this caused those affected. The cause was database access problems from one of our backend mail servers. A workaround was applied, and we'll be reviewing the failure in order prevent this from happening again.

  • Closed