17 May 09:10:43
[Broadband] Changes to Line up/down notifications - Completed
Details
Posted: 22 Apr 11:12:14

We are making some major upgrades to the way we do notifications to customers for orders, faults, etc.

One of the first things to change will be the up/down notifications we send. These can be tweets, texts or emails. Part of the work will be changing the options you have for controlling these.

Over the coming weeks we expect to add new settings, and remove old settings over time. We are aiming to try and mirror most of the existing functionality, in particular the sending of tweets or texts for unexpected line drops for individual lines.

You will also start to see options to load a PGP public key for emailed notifications.

Over coming months we expect to move more and more of our systems over to the new process, including order tracking and engineer appointments, etc.

The end result should be more flexible, and consistent, notifications.

Update
23 Apr 17:54:32

We are mostly ready to switch over to the new system - probably happening on Monday. The wording of the messages will change slightly with the new system. There are already more options on the control pages, and once we have switched over these will replace the old settings.

Once done, we will start using the new system for more and more aspects of the control pages, ordering, and faults, over the coming weeks.

Update
24 Apr 14:23:06
We have switched the line up/down messages to the new KCI system. Please do let us know if you have any concerns or comments.
Update
24 Apr 16:17:34
Customers can now paste a PGP public key in to the control pages login page.
Update
25 Apr 16:02:39
After a few comments we have made sure the postcode and login is shown in the line/up down messages. The new system seems to be working well, and we are ready to start extending it to more messages soon.
Started 23 Apr
Closed 17 May 09:10:43
Previously expected 1 Jun