2 May 11:50:00
[VoIP and SIMs] - Problems with redirected calls (also-ring feature) - Closed
Details
2 May 11:13:13
We're investigating a problem with incoming calls not working where they are configured to redirect (also-ring) to other number(s).
Update
2 May 11:22:49
This looks to be affecting one of our call servers and not the other, so this explains why calls are working some of the time. Investigations continue.
Update
2 May 11:46:20
We are moving calls off of the affected server, and we are starting to see calls working again.
Update
2 May 11:51:11
Customers with problem with calls may need to get their VoIP phones to re-register - the easiest way is often vie the web interface of the VoIP phone, or by unplugging the power and plugging it back in again!
Started 2 May 10:45:00
Closed 2 May 11:50:00