02 May 2017 11:50:00
[VoIP and SIMs] Problems with redirected calls (also-ring feature) - Closed
Details
Posted: 02 May 2017 11:13:13
We're investigating a problem with incoming calls not working where they are configured to redirect (also-ring) to other number(s).
Update
02 May 2017 11:22:49
This looks to be affecting one of our call servers and not the other, so this explains why calls are working some of the time. Investigations continue.
Update
02 May 2017 11:46:20
We are moving calls off of the affected server, and we are starting to see calls working again.
Update
02 May 2017 11:51:11
Customers with problem with calls may need to get their VoIP phones to re-register - the easiest way is often vie the web interface of the VoIP phone, or by unplugging the power and plugging it back in again!
Started 02 May 2017 10:45:00
Closed 02 May 2017 11:50:00