SIP2SIM customers may be unable to establish data connections and make calls
MINOR Closed SIP2SIM Data problems
STATUS
Closed
AFFECTED
SIP2SIM Data problems
STARTED
Dec 06, 08:00 AM (10½ days ago)
CLOSED
Dec 07, 03:30 AM (9¾ days ago)
REFERENCE
27055 / AA27055
INFORMATION
  • INITIAL
    10½ days ago by Andrew

    Due to problems in the O2 mobile network today, our SIP2SIM customers may be having problems with data and calls.

  • UPDATE
    10½ days ago by Andrew

    O2 have advised that they believe they have identified the cause of the issues and are actively working to implement a fix.

  • UPDATE
    10½ days ago by Andrew

    Further information: Customers roaming on the O2 network are currently unable to establish data sessions. Customers roaming on the Manx and VodaNL profiles may experience difficulties in registering on the network impacting voice, data and SMS services.

  • UPDATE
    10½ days ago by Andrew

    O2 have provided the following update - "One of our third party suppliers has identified a global software issue in their system which has impacted us. We believe other mobile operators around the world are also affected." We will provide further updates as and when received from O2.

  • UPDATE
    10½ days ago by Andrew

    Our carrier says: O2 continue to work with their 3rd party supplier to resolve the issue. We are liaising with BT to manage signalling traffic levels to prevent further disruption.

  • UPDATE
    10½ days ago by Andrew

    Our carrier says: we are seeing an increase in successful network registrations in the last few minutes, we are continuing to actively monitor the network. O2 have advised that their software supplier continues to work to provide a permanent fix to the network issues.

  • UPDATE
    10¼ days ago by Andrew

    From our carrier: O2 have advised that "Our third-party supplier and our technical teams are working closely together on deploying a software upgrade to fix the issue present on our MMEs. In the shorter term they're also investigating a workaround that could potentially be deployed a lot sooner than the upgrade." Further updates can also be found on the O2 service status page. http://status.o2.co.uk/ Manx Telecom continue to actively monitor the network and will provide further updates as and when available.

  • UPDATE
    10¼ days ago by Andrew

    Our carrier says: O2 have advised they are in the process of deploying a workaround on 6 of their MMEs. We hope this will alleviate the service issues. There are no time scales for this work to be completed. Manx Telecom are continuing to see high levels of signalling traffic which we are continuing to actively monitor and manage.

  • UPDATE
    10¼ days ago by Andy

    Carrier services are starting to resume functionality now. A root cause analysis performed by by Ericsson reveals that the issue was caused by an expired certificate within O2s network. Further reading: https://www.ericsson.com/en/press-releases/2018/12/update-on-software-issue-impacting-certain-customers?707191720

  • UPDATE
    10¼ days ago by Andrew

    Our carrier says: O2 have advised that the workaround was unsuccessful and they are continuing to work to restore service. Manx Telecom continue to work to manage signalling traffic.

  • UPDATE
    10¼ days ago by Andrew

    Our carrier says: O2 have advised that they are looking to implement a network fix later this evening but that they do not expect this work to be completed until the early hours of tomorrow morning. As soon as further information is available from o2 we will update the service notification. Manx Telecom continue to work to manage signalling traffic.

  • UPDATE
    10 days ago by Andrew

    From our carrier: Signalling congestion is slowly easing with higher levels of successful network registrations being observed. There are no further updates from O2

  • UPDATE
    10 days ago by Andrew

    O2 UK's 3G service has been restored as of 21:30. They continue to work towards restoring 4G data services. Signalling congestion is gradually easing with higher levels of successful network registrations being observed. Engineers continue to monitor.

  • UPDATE
    9½ days ago by Andrew

    From our carrier at 09:30: No further O2 network issues have been experienced since the fix was implemented earlier today. Some users on other mobile networks affected by the 3rd party software issue may still be impacted if the mobile network they are connected to has not implemented a fix.

  • RESOLUTION
    9¾ days ago by Andrew

    From our carrier (at 3AM) O2 have confirmed that their 4G network has been restored. Both O2 and Manx Telecom will continue to monitor.

  • Closed