Some L2TP customers unable to connect
MINOR Closed L2TP customers
STATUS
Closed
AFFECTED
L2TP customers
STARTED
Dec 06, 06:00 PM (10¼ days ago)
CLOSED
Dec 06, 07:31 PM (10¼ days ago)
REFERENCE
27061 / AA27061
INFORMATION
  • INITIAL
    10¼ days ago by Andrew

    We're investigating why a small number of L2TP customers have having troubles reconnecting since a software upgrade was performed.

  • UPDATE
    10¼ days ago by Adrian

    This was a result of some planned maintenance not working as planned. It impacted a handful of customers, but we should have a permanent fix in place shortly.

  • RESOLUTION
    10¼ days ago by Andrew

    The issue has been resolved - sorry for any inconvenience caused.

  • Closed