TT lines dropped
MAJOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Jun 27, 01:35 AM (23¾ days ago)
CLOSED
Jun 27, 02:16 AM (23½ days ago)
REFERENCE
30269 / AA30269
INFORMATION
  • INITIAL
    23¾ days ago by Adrian

    Looks like all lines in TT backhaul dropped. Lines are reconnecting. We’ll update later when we have more details.

  • UPDATE
    23¼ days ago by Andrew

    Update from TalkTalk this morning: "Following planned work, traffic in the TTT LTS Core at both HEX and THN failed. Some services auto recovered but to restore service completely, IP engineering carried out a rollback of the planned work. IP engineering will conduct a review into the outage."

    We are asking for more information about the outage and also why we were not sent notifications about this particular planned work in advance. (We receive many notification of planned work, but it seems the notification for this work was not sent to us)

  • UPDATE
    23¼ days ago by Andrew

    TalkTalk confirm that due to their system problems we were not sent notifications regarding the Planned Work. :-(

  • RESOLUTION
    23½ days ago by Adrian

    Line reconnections seem to have stopped and traffic levels back to normal.

  • Closed