Double rental billing on data SIM cards
MINOR Closed VoIP and SIMs
STATUS
Closed
AFFECTED
VoIP and SIMs
STARTED
Nov 04, 11:42 AM (9¾ days ago)
CLOSED
Nov 04, 04:25 PM (9¾ days ago)
REFERENCE
32270 / AA32270
INFORMATION
  • INITIAL
    9¾ days ago by Shaun

    We are looking into a problem where some customers have been billed the rental on their data SIMs twice. This is being investigated urgently and we'll update this post shortly.

  • UPDATE
    9¾ days ago by Shaun

    The problem has now been identified and corrected. Affected customer are being sent the corresponding credit notes.

  • Closed