London datacentre switch fault
MAJOR Closed General
STATUS
Closed
AFFECTED
General
STARTED
Dec 18, 09:40 AM (7¾ months ago)
CLOSED
Dec 18, 12:04 PM (7¾ months ago)
REFERENCE
32808 / AA32808
INFORMATION
  • INITIAL
    7¾ months ago by Andrew

    We're investigating a faulty switch in Telehouse. This will have some impact on services, we're reviewing this at the moment.

  • UPDATE
    7¾ months ago by Andrew

    We have access to the switch are are investigating why it has shut down. As almost all of our equipment is connected to multiple switches this incident has very little customer impact and services are running normally.

  • UPDATE
    7¾ months ago by Andrew

    We're bringing the switch back in to service, we don't expect this to have any impact on customers.

  • RESOLUTION
    7¾ months ago by Andrew

    The switch is back in service. We're still investigating the initial cause of the problem.

  • Closed