Some DSL lines with 50% packetloss
MAJOR Closed Broadband
STATUS
Closed
AFFECTED
Broadband
STARTED
Jan 22, 11:10 PM (7¾ months ago)
CLOSED
Jan 23, 09:05 AM (7¾ months ago)
REFERENCE
33305 / AA33305
INFORMATION
  • INITIAL
    7¾ months ago by Andrew

    We're investigating a problem with some broadband lines showing 50% packetloss from just after 11PM.

  • UPDATE
    7¾ months ago by Andrew

    This is affecting about 50% of TalkTalk connected lines... still investigating.

  • UPDATE
    7¾ months ago by Andrew

    This is affecting fewer than 50% of lines, as first thought. It is specific to a particular TalkTalk LTS, but is not affecting all lines on that LTS. This has been reported to TalkTalk.

  • UPDATE
    7¾ months ago by Andrew

    Whilst TalkTalk investigate, we'll look to remove traffic from these LTS....

  • UPDATE
    7¾ months ago by Andrew

    Further, this is not affecting all lines, it seems to be mostly lines that have PPP reconnected since 11PM on Wednesday evening.

  • UPDATE
    7¾ months ago by Andrew

    We've moved TalkTalk traffic away from HEX, but this has not helped with the packet loss - the traffic still gets routed in TalkTalk's network through the same route that is causing this problem.

  • UPDATE
    7¾ months ago by Andrew

    We've spoken to talktalk and they are investigating

  • UPDATE
    7¾ months ago by Andrew

    TalkTalk are raising an internal 'incident' so as to investigate this problem further. They have also had a similar report from another ISP, so this does seem to be a wider issue within TalkTalk.

  • UPDATE
    7¾ months ago by Andrew

    TalkTalk's incident is here: https://aastatus.net/33308

  • UPDATE
    7¾ months ago by Andrew

    TalkTalk have done something, as the packetloss has stopped... Lines are looking OK.

  • RESOLUTION
    7¾ months ago by Andrew

    The problem was resolved just after 9AM. the reason for this outage is in https://aastatus.net/33308 "Networks have investigated and advised they found a number of errors on a card in LOH which was erroring and causing back plain errors."

  • Closed