Network event - affecting traffic over LINX
MINOR Closed General Internet Access
STATUS
Closed
AFFECTED
General Internet Access
STARTED
Jun 24, 03:30 PM (1 month ago)
CLOSED
Jun 24, 06:21 PM (1 month ago)
REFERENCE
40885 / AA40885
INFORMATION
  • INITIAL
    1 month ago by Andrew

    At 15:34 one of our ports to the LINX internet exchange went down. This would have caused a few minutes of connectivity problems whilst traffic was re-routed. We're investigating.

  • UPDATE
    1 month ago by Andrew

    Traffic moved over to our other LINX port, and we're investigating further.

  • UPDATE
    1 month ago by Andrew

    The port is back up, and traffic is back to normal. We're investigating the cause of this with LINX staff at the moment.

  • UPDATE
    1 month ago by Andrew

    LINX staff onsite say: "there is a bend in the wire that may have caused the issue. We can have the engineer swap the fibre but this may cause a flap on your port once again."

    In light of this, we will be taking our LINX port down again, now, so that the cable can be replaced.

  • UPDATE
    1 month ago by Andrew

    LINX traffic on this port has now been drained, and we'll await LINX staff to swap their cable and report back before we bring it back in to service.

  • UPDATE
    1 month ago by Andrew

    At this point the only customer impact was with the initial drop at 15:34.

  • UPDATE
    1 month ago by Andrew

    LINX will be changing their cable shortly.

  • UPDATE
    1 month ago by Andrew

    LINX have completed their work and we are bringing back the connectivity.

  • UPDATE
    1 month ago by Andrew

    Traffic has been restored.

  • RESOLUTION
    1 month ago by Andrew

    Initial routing blip lasted just over a minute affecting some internet sites that we connect to over the LINX exchange point. This was caused by one of our LINX ports going down abruptly. Upon investigation by LINX staff this seems to have been caused by a bend on a fibre at the LINX end. LINX staff have replaced this cable.

  • Closed