Problem activating data SIMs
MINOR Closed DATA SIMs
STATUS
Closed
AFFECTED
DATA SIMs
STARTED
Aug 18, 12:00 PM (1 month ago)
CLOSED
Aug 20, 04:00 PM (29¼ days ago)
REFERENCE
41653 / AA41653
INFORMATION
  • INITIAL
    1 month ago by Andrew

    Our supplier has a problem with being unable to activate data SIMs. We are awaiting them to fix their systems, but at the moment new and existing SIMs are not able to be activated.

  • UPDATE
    29½ days ago by Andrew

    This is still on going. Some systems have been fixed, but not all. Data SIMs are still unable to be activated, and we're still unable to request SIMs to be activated manually by our supplier.

  • UPDATE
    29½ days ago by Andrew

    Update from our supplier: "I can confirm that our developers are actively working on this issue to resolve it as soon as possible, and we will keep you updated as they work to resolve this."

  • UPDATE
    26½ days ago by Andrew

    We were able to activate SIMs again on Friday afternoon.

  • Closed