Outbound SMS problems
MINOR Closed VoIP and SIMs
STATUS
Closed
AFFECTED
VoIP and SIMs
STARTED
Sep 28, 11:25 AM (30 days ago)
CLOSED
Sep 28, 05:43 PM (29¾ days ago)
REFERENCE
41923 / AA41923
INFORMATION
  • INITIAL
    30 days ago by James

    Our SMS gateway is currently unable to relay via a specific carrier. The problem looks to be at that carrier's end. We're looking to get this fixed as soon as possible. We are also looking into why a problem with a single carrier could affect SMS in this way, and we are looking into making changes to improve resilience.

  • UPDATE
    30 days ago by James

    We've improved resilience now, which has helped a lot. Investigation of the original underlying problem is still ongoing.

  • UPDATE
    30 days ago by James

    The carrier in question is aware of the problem and will be fixing their side soon. In the mean time, our improved failover appears to be handling the problem correctly and this problem should no longer be affecting customers.

  • Closed