Email problems
MINOR Closed Email
STATUS
Closed
AFFECTED
Email
STARTED
Nov 25, 12:10 PM (12½ days ago)
CLOSED
Nov 25, 02:29 PM (12½ days ago)
REFERENCE
42415 / AA42415
INFORMATION
  • INITIAL
    12½ days ago by Andrew

    We're investigating a problem that is affecting access to webmail and also delays with incoming email.

  • UPDATE
    12½ days ago by Andrew

    Our database cluster had a problem and is in the process of being re-synced.

  • UPDATE
    12½ days ago by Andrew

    The database is still in the process of being synced. Customers are able to send email, but incoming email and access to webmail is currently affected.

  • UPDATE
    12½ days ago by Andrew

    The resync of the cluster has failed and we are in the process of restarting the database cluster which is more involved and will take more time. We do apologise for the disruption this is causing.

  • UPDATE
    12½ days ago by Andrew

    Still waiting for the transfer to complete...

  • UPDATE
    12½ days ago by Andrew

    Still waiting for the transfer to complete...

  • UPDATE
    12½ days ago by Andrew

    Database transfers are still in progress but we have been able to start our incoming email service, and we are starting to receive email for customers.

  • UPDATE
    12½ days ago by Andrew

    The database cluster is now back online. More services have been enabled. Customers should be able to log back in to webmail now.

  • UPDATE
    12½ days ago by Andrew

    Email services are back working. Email sent to customers during this outage will be queued at the sender's end, and will be queued for re-delivery and so will have a delay in being received. It may take a little while for all email to be received by our servers.

  • Closed