Some CityFibre conections down in Midlands/North England
MINOR Closed CityFibre
STATUS
Closed
CREATED
May 09, 03:32 PM (9¾ months ago)
AFFECTED
CityFibre
STARTED
May 09, 03:15 PM (9¾ months ago)
CLOSED
May 10, 09:00 AM (9¾ months ago)
REFERENCE
42538 / AA42538/INC0142031
MASTODON
INFORMATION
  • INITIAL
    9¾ months ago by Andrew

    At around 15:15 we saw a small number of CityFibre connections in the York/Lincoln area drop, and not all have reconnected. We suspect this could be storm related, but we have had no details from CityFibre as yet.

  • UPDATE
    9¾ months ago by Andrew

    Some have reconnected. We have reported individual end-user faults to CityFibre for the remaining ones.

  • UPDATE
    9¾ months ago by Andrew

    CityFibre have announced an incident relating to this titled 'Potential Power supply failure affecting several locations' - Their engineers are investigating.

  • UPDATE
    9¾ months ago by Andrew

    CityFibre say: CityFibre are aware of an outage affecting multiple location across the North and Northeast of the country. CityFibre NOC are currently investigating and believe the issue to be caused by a power failure to a FEX site linking the core network.

  • UPDATE
    9¾ months ago by Andrew

    The remaining circuits had their service restored at around 7:30PM when CityFibre restored power to one of their FEX sites. (Some non-A&A circuits took until 4AM to have service restored due to a faulty/damaged line card that needed to be replaced)

  • UPDATE
    9¾ months ago by Andrew

    More reconnects on some circuits this morning: We've seen some line drop and reconnect between 08:45 and 9:00 which we suspect are related. We'll continue to monitor.

  • RESOLUTION
    9¾ months ago by Andrew

    All circuits have been stable since 9AM.

  • Closed