Brief:
We will be moving some customers between LNS overnight (1AM-6AM) over the next two weeks starting from Sunday 14th January. This will involve both customers on some of the 'Gormless' LNSs as well as the 'Witless' LNSs. The process to move customers involves us forcing the customer's router to reconnect which usually takes less than a minute and often a few seconds.
More details:
This is being carried out to reduce the size of the pool of 'Gormless' LNSs (Used for lines 80Mb/s and under in speed) and to increase the pool of 'Witless' LNSs (Used for lines 80Mb/s and over).
We currently have an over-provision of the 'Gormless' LNSs (21 at the start of this work) and a reduction in the number won't affect the performance or quality of the service.
This work won't each customer every night and some customers won't see a drop at all - we will only be moving 'an LNS worth of customers' at a time.
Installation of new 'Witless' LNSs will require multiple datacentre visits, hence this work taking place over a number of weeks.
This work is on hold whilst we prepare the hardware for installation in to the datacentres. It will resume towards the end of this week.
Further work for week beginning 22nd January is being planned and will be posted shortly.