Some line drops
MINOR Closed Broadband
STATUS
Closed
CREATED
Jan 23, 11:46 AM (1¼ months ago)
AFFECTED
Broadband
STARTED
Jan 23, 11:29 AM (1¼ months ago)
CLOSED
Jan 23, 11:58 AM (1¼ months ago)
SCOPE
4%
REFERENCE
42610 / AA42610
MASTODON
INFORMATION
  • INITIAL
    1¼ months ago by Andrew

    At around 11:29 a small number of customers dropped their sessions and reconnected a few minutes later. This was due to our planned work in the datacentre today, though these drops were not expected.

  • UPDATE
    1¼ months ago by Andrew

    There was a second drop at 11:57.

  • RESOLUTION
    1¼ months ago by Andrew

    The drop for these customers was caused by human error - I do apologise.

  • Closed