Intermittant routing problems to Hetzner
MINOR Closed Hetzner
STATUS
Closed
CREATED
Feb 14, 09:18 AM (2 months ago)
AFFECTED
Hetzner
STARTED
Feb 13, 07:00 PM (2 months ago)
CLOSED
Mar 23, 04:03 PM (21½ days ago)
REFERENCE
42623 / AA42623
MASTODON
INFORMATION
  • INITIAL
    2 months ago by Andrew

    Hetzner is a German based server hosting provider. We have seen intermittent problems in routing traffic to them in recent days.

  • UPDATE
    2 months ago by Andrew

    The problem we see is that we send traffic to Hetzner's routers via the LINX Internet Exchange, and traffic goes no further. We have opened a ticket with LINX and with Hetzner regarding this.

  • UPDATE
    2 months ago by Andrew

    LINX say they have no reported problems with Hetzner.

  • UPDATE
    2 months ago by Andrew

    We have heard that another UK ISP may be seeing similar problems with routing to Hetzner, but we've not been able to verify this ourselves.

  • UPDATE
    1¾ months ago by Andrew

    The problem hasn't reoccurred, but we'll keep this post open for a week or so in case it comes back.

  • UPDATE
    1¼ months ago by Andrew

    Issue reopened - we see routing problems again today (March 6th).

  • UPDATE
    1¼ months ago by Andrew

    We've contacted Hetzner to further investigate this. It seems traffic leaving our network for Hetzner via either of our two LINX routers go no further. Traffic leaving Hetzner for our network also go via LINX and go no further.

  • UPDATE
    1¼ months ago by Andrew

    Traffic is working again, at the moment...

  • UPDATE
    1 month ago by Andrew

    There have been three occasions where we've had routing problems to/from Hetzner: Feb 9th, Feb 13th/14th, March 6th.

    Whilst the latest routing problem resolved itself after about 30 minutes we are still in conversation with LINX and Hetzner regarding this.

  • UPDATE
    21½ days ago by Andrew

    This problem hasn't reoccurred, we'll close this post for now.

  • Closed