Some TalkTalk instabilities
MINOR Closed TalkTalk
STATUS
Closed
CREATED
Apr 27, 10:27 AM (12¼ days ago)
AFFECTED
TalkTalk
STARTED
Apr 27, 10:10 AM (12¼ days ago)
CLOSED
Apr 28, 06:46 PM (11 days ago)
SCOPE
5%
REFERENCE
42665 / AA42665
MASTODON
INFORMATION
  • INITIAL
    12¼ days ago by Andrew

    We've see a few TalkTalk ADSL/VDSL lines drop and reconnect this morning. This was caused by a power alert on a network card on a device in TalkTalk's network that routes L2TP traffic in Telehouse. The card reset itself and re-routed traffic causing a small number of lines to drop their PPP and reconnect a few moments later.

  • UPDATE
    11 days ago by Andrew

    We saw further drop and reconnects over night (Sunday morning) for a small number of TalkTalk customers - these were at 02:23 03:56 04:04 04:33. We're awaiting to hear back from TalkTalk regarding if they were related to the power/card problem on Saturday.

  • UPDATE
    11 days ago by Andrew

    TalkTalk has been stable since 04:33. We'll keep this status post open until we hear back from TalkTalk.

  • UPDATE
    11 days ago by Andrew

    The drops on Sunday morning have been attributed to a separate issue, as per this statement from TalkTalk: "During a planned work carried out by Zayo, a third party providing core links, disturbances were experienced causing intermittent connectivity to some circuits."

  • RESOLUTION
    11 days ago by Andrew

    Two separate incidents within TalkTalk's network caused a small number of our customers to drop their connection and reconnect moments later on Saturday mid-morning and Sunday early morning.

  • Closed