Happening Monday and Tuesday early mornings:
Most of our LNSs have extra diagnostic and debugging hardware installed which has been used to help us track down the problems we were having with them in early 2024. We are now in a position where we can remove this. We have planned to do this work over two nights: the early hours of February 17th and 18th.
This work will involve us moving customers off the LNSs as we do the work. In practice this means customer connections will experience a drop and reconnect at around 1AM and 4AM on the 17th and 18th February.
If customer don't want to have their line drop and reconnect at 1AM on Monday then you can restart your PPP/Router and re-connect anytime between now and the 1AM on Monday. There will still be line drops at around 4AM on Monday though for about 50% of customers.
This work is about to start.
Monday's work is complete. We have far less work to do on Tuesday morning, and there should be very minimal customer impact. (Starting 1 AM)
Tuesday morning's work is about to start.
This work was completed at around 3AM pn Tuesday morning.