AAISP incident and status page

AAISP Incidents and Status Page

We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.

Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket.
(If you believe there is a major issue, that affects multiple customers and that is not shown here, please start your text with MSO which will wake staff if necessary).
Please use our Ideas site if you have ideas or suggestions regarding our service.
Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.

07 Nov 2010 15:08:05

[VoIP and SIMs] - Some work on "careless" affecting mobile data - Completed

Details 05 Nov 2010 17:13:11	Our server for handling mobile data and direct L2TP connections and a few other minor things is showing issues with the usage graphs. We are investigating and may reload that server a few times with extra debug. The reload takes a fraction of a second but means reconnecting any in progress mobile data or external L2TP which can take a few seconds when it happens. Sorry for any inconvenience but we have not been able to reproduce the problem on test systems.
Resolution	We believe we have got to ghe bottom of the issue with graphs.
Started	05 Nov 2010 17:00:00
Closed	07 Nov 2010 15:08:05