All lines dropped on 100% 20CN-REGION-READING and 100% 21CN-REGION-SL
MAJOR Closed Broadband and Ethernet
STATUS
Closed
AFFECTED
Broadband and Ethernet
STARTED
Mar 30, 05:35 PM (7¾ years ago)
CLOSED
Mar 31, 06:36 AM (7¾ years ago)
SCOPE
11%
REFERENCE
904 / IMT10393
INFORMATION
  • INITIAL
    7¾ years ago by Adrian

    All lines on 100% 20CN-REGION-READING and 100% 21CN-REGION-SL dropped at 2011-03-30 17:35:17
    We have advised BT
    This is likely to have affected multiple internet providers using BT

  • UPDATE
    7¾ years ago

    Two of our ethernet services are down as well, we can only assume routed via the same place. Investigating.

  • UPDATE
    7¾ years ago

    It is very rare for ethernet and broadband services to be affected by a common fault and suggests something major in the openreach back-haul network which serves both services.

  • UPDATE
    7¾ years ago

    Latest is "looks like a major fibre cut near Slough"

  • UPDATE
    7¾ years ago

    No more news yet

  • UPDATE
    7¾ years ago

    engineers on site and that the next update will be at 21:30, apparently

  • UPDATE
    7¾ years ago

    Fault still ongoing, and no confirmed reason for outage yet. Engineers are still on site and trying to find out exactly what the problem is.

  • UPDATE
    7¾ years ago

    The outage has been identifed by BT as an issue with a 21CN core router in Slough. Engineers are trying to restore connections. Earlier information appears to be incorrect - it is not a cable failure.

  • UPDATE
    7¾ years ago

    Further outages for a number of lines on Guildfor BRASs at 01:04

  • UPDATE
    7¾ years ago

    Latest is "There are technical and manageent bridge calls going on", "engneers are on-site at Slugh exchange", and "they had called out CISCO"...

  • UPDATE
    7¾ years ago

    Some broadband lines are coming back on now.

  • UPDATE
    7¾ years ago

    And off they go again... Well, something is clearly happening...

  • UPDATE
    7¾ years ago

    Not wishing to get your hopes up, but some lines tricking back on again...

  • UPDATE
    7¾ years ago

    And off they go... Arrrrg

  • UPDATE
    7¾ years ago

    Many lines back , and seem to be more stable now.

  • UPDATE
    7¾ years ago

    Broadband looks pretty good now. Still two Ethernet circuits down.

  • UPDATE
    7¾ years ago

    Looking in more detail, still quite a few of the BRASes are not back yet, but those that are seem stable.

  • UPDATE
    7¾ years ago

    More lines coming back gradually.

  • UPDATE
    7¾ years ago

    Ethernet back briefly at 6am and off again (this is the 2 affected lines, all others have been fine).

  • UPDATE
    7¾ years ago

    Whle broadband lines have ben gradually coming on, some are still down. It could be that these are lines that need a router reboot, but we have not had confirmation from BT yet as to whether they think the fault is cleared or not. We suspect not quite.

  • UPDATE
    7¾ years ago

    Some broadband lines ent off and back on at 6am, and just now (06:33). BT have in fact now advised that they think the broadband side was fixed at 03:50.

  • UPDATE
    7¾ years ago

    Affected Ethernet lines back on now (06:35)

  • UPDATE
    7¾ years ago

    At this stage, we suggest that if you broadband is still down, try power cycling the router first, and if no luck contact support at 9am.

  • UPDATE
    7¾ years ago

    Closing the issue now as no longer service affecting since this morning. We'll post more details of what actually happened when we get them.

  • Closed