Packet loss on GI-B BRASes
MINOR Closed Broadband and Ethernet
STATUS
Closed
AFFECTED
Broadband and Ethernet
STARTED
(0 seconds ago)
CLOSED
May 17, 10:36 AM (10 years ago)
REFERENCE
957 / AA957
INFORMATION
  • INITIAL
    0 seconds ago by James

    We're seeing packet loss on all customer lines on BT GI-B BRASes.

    It started gradually around 16:30 and has built up throughout the evening causing problems with traffic sensitive to the loss, such as VoIP.

    BT have been informed. 

  • UPDATE
    10 years ago

    BTO are still investigating.

  • UPDATE
    10 years ago

    Bt are going to be testing this tonight to get a better idea of the cause.

  • UPDATE
    10 years ago

    BT could not see anything last night, even though the issue did occur.
    BT are going to escalate this internally and look it into further possibilities. 

  • UPDATE
    10 years ago

    BT believe they have identified where the issue is but not yet what is causing it.
    BTO are investigating where they believe the issue is being caused and hope to be able to give more info soon.

     

  • UPDATE
    10 years ago

    BT believe they have resolved the issue, will monitor to make sure.

  • UPDATE
    10 years ago

    It appears the Packet loss has been resolved.

  • RESOLUTION
    10 years ago by James

    BT fixed an erroring interface in the network.

  • Closed