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30 Sep 07:46:32
Details
Posted: 30 Sep 07:46:32

Most customers expecting a direct debit on Monday 2nd October will actually be debited on Wednesday 4th October.

As this is within the 3 banking days allowed under BACS rules for the "on, or immediately after" notices already issued, we will not be issuing a separate new notice of Direct Debit collection.

Started 2 Oct

29 Aug 13:58:28
Details
Posted: 29 Sep 2016 16:06:57

We're looking for a new member of staff for our front line technical support team, and another to join our sales/order processing team here in Bracknell

Please do send an email to jobs@aa.net.uk for further information if you are interested.

Started 29 Sep 2016 16:00:00

2 Jul 13:00:00
Details
Posted: 2 Jul 11:32:17
It seems some emailed invoices and DD notices have failed to be delivered. We plan to re-send these, so some people may get duplicate emails. Sorry for any inconvenience caused.
Update
2 Jul 18:08:43
Invoices we re-emailed and Direct Debit notices re-issued. We think we managed with no duplicates.
Started 1 Jul 12:36:26
Closed 2 Jul 13:00:00
Previously expected 1 Jul 17:00:00

31 May 17:40:36
Details
Posted: 17 May 11:22:27
We have reduced numbers of staff in the office today due some being taken on a tour of a BT exchange & metro node.
Resolution All affected staff members are now back in service, and proven to be operational.
Started 17 May 09:00:00
Cause BT

22 Apr 11:13:43
Details
Posted: 4 Apr 18:01:17
The first stage of some updates we are doing involves changes to the accounts systems.

When you log in you will see a Update Contact link which allows you to change some basic preferences with immediate effect. These include whether to send PDF, or XML with documents, and if to use PGP/MIME, and if we send a confirmation link on documents. We may add new options in future.

You can also request a change to contact details (address, email, etc). And if you wish you can paste in a PGP/GPG public key. We email you confirmation (encrypted if you asked for that) and you follow a link to confirm the changes (within 2 days please). If you are encrypting you can click an option to stop doing so, and confirm in the email. If you change email address, we email the old address (using old encryption setting, if any) to advise of the change.

We believe we have all of the emails from accounts covered with this, but if you find any that are not, please do let us know. The only special case is Direct Debit notices. As these are the bank account holder which may not be the same as the A&A account holder, they can be a different email address. As such they only encrypt if you have the same email on the account and have asked for encryption.

If this is all nonsense to you - do not worry, but if you have questions, please let us know.

Update
5 Apr 08:30:30
Having worked fine for my key it seems it is not accepting keys from customers, so we are investigating that now. Thank you all for trying.
Update
5 Apr 08:48:17
This should be working now, sorry for any inconvenience
Started 4 Apr 17:00:00

22 Apr 11:13:22
Details
Posted: 11 Apr 15:01:24
Our office will be closed from 6PM Thursday 13th April and will be open again at 8AM on Tuesday 18th April.
Started 11 Apr 15:01:01

5 Apr 10:04:33
Details
Posted: 7 Mar 10:27:14

Customers expecting Direct Debit collection on Wednesday 8th March will actually have the collection made on Thursday 9th March.

We do apologise for any confusion this may cause.

As this is within the permitted 3 working day window in which we can make a collection we will not be sending separate individual notices of this change.

Started 8 Mar

28 Feb 11:44:16
Details
Posted: 28 Feb 11:44:16

We cordially invite customers, friends, peers, associates, and small furry creatures from Alpha Centauri to come along, at any time between 2pm and 10pm, and to stay for as long as you like, drink, eat (there will be a BBQ) and be merry.

We wanted to just keep an eye on number of attendees, hence the EventBrite. The tickets are free though, of course.

Sun 2 April 2017 14:00 – 22:00 BST

https://www.eventbrite.co.uk/e/aaispissup-aka-nerdstock-2017-tickets-32350365815

Started 28 Feb 11:00:00

13 Jan 05:16:36
Details
Posted: 12 Dec 2016 16:21:48
Here are our opening times over Christmas and the New Year.
Fri 23rd Open as Usual
Sat 24th Informal (Some Support staff monitoring IRC and Email)
Sun 25th Closed
Mon 26th Closed
Tue 27th Closed
Wed 28th Open
Thu 29th Open
Fri 30th Open
Sat 31st Informal (Some Support staff monitoring IRC and Email)
Sun 1st Closed
Mon 2nd Closed
Tue 3rd Open...
We wish all our customers a very merry Christmas and a happy new year!
Update
23 Dec 2016 15:25:59
Due to the low volume of calls, our offices are now closed. You can still email support@aa.net.uk or text 01344 400 999 to raise a support ticket. If you believe there is a major issue, that affects multiple customers and that is not shown here, please start your text with MSO which will alert staff. Merry Christmas!
Started 12 Dec 2016 16:00:00

08 Dec 2016 11:40:47
Details
Posted: 06 Dec 2016 13:33:53

We are working on our systems to add two factor authentication to web site logins.

At present this has been added to the accounts system only. You will see an option to set up 2FA when you log in. Simply follow the instructions.

In due course we plan to also add this to our control pages.

See http://aa.net.uk/kb-broadband-2fa.html for more information.

Started 06 Dec 2016

19 Nov 2016 12:07:55
Details
Posted: 19 Nov 2016 12:07:55
For most of this year we've been open on Saturdays, with staff available on phone/irc/email/etc. Due to the very low number of enquiries in the afternoon, from December we're slightly reducing the hours we are open. The new Saturday hours will be from 10AM until 2PM.
Started 19 Nov 2016 12:00:00

14 Nov 2016 14:22:26
Details
Posted: 14 Nov 2016 14:22:26
Our NAT64 gateway has historically allowed access from outside our customer base for those wishing to experiment with IPv6 only networks. Sadly, due to abuse, we are now locking this down to customer IP addresses only. See http://aa.net.uk/kb-broadband-ipv6-nat64.html for further information on the NAT64 gateway.

08 Nov 2016 13:29:47
Details
Posted: 09 Oct 2016 18:42:58
We now have some aerial photography services, see http://aa.net.uk/drone.html
Started 09 Oct 2016 18:42:21

12 Sep 2016 18:12:54
Details
Posted: 12 Sep 2016 18:12:30

The card printing system has had a few tweaks to help.

A couple of recently introduced bugs have been fixed.

The fields for VCARD can now have a default, which is useful for making VCARD entries for all the same company for example.

The fixed text field type can now have a multiple line text value - this makes it a lot easier to include standard text on a card template without having to make multiple entries, one for each line.

We'll work on any new improvements we can think of... Feel free to make suggestions.

Started 12 Sep 2016 18:09:36
Previously expected 12 Sep 2016 22:09:36

30 Aug 2016 18:15:02
Details
Posted: 30 Aug 2016 18:15:02

Our plastic card printing service now allows multiple copies of the same card.

The original design was very much around ID cards where each card would have a different set of name, photo, barcode, other fields, and be printed once.

However, many people have used for things like business cards, wifi password cards, and all sorts where multiple prints of the same card are needed. So we have now allowed a quantity against each card.

There are also a few more standard templates now.

Started 30 Aug 2016 18:13:24
Previously expected 30 Aug 2016 22:13:24

27 May 2016 20:15:12
Details
Posted: 27 May 2016 18:59:26

A number of customers were emailed that their 1st of month DD was cancelled.

This process was stopped as soon as we realised what was happening so not many people will be affected. You will receive normal DD collection notices in due course for your monthly bills or have collection within 3 working days as per exiting notice (so may be 3rd instead of 1st) as per DD rules.

Our DD management system is coded to be as cautious and customer focused as possible and a minor error meant it was not happy with the DDs for regular collections being in place before the invoice was issued. This has been corrected now.

Sorry for any confusion caused.

Started 27 May 2016 18:00:00
Previously expected 27 May 2016 22:56:44

14 May 2016 17:36:17
Details
Posted: 14 May 2016 17:36:17

I have added some more features to card printing.

https://cards.aa.net.uk

It now included linear barcodes including code 39, code 128, EAN13, UPC, EAN8, EAN5 and ITF

Started 14 May 2016 17:34:55

12 May 2016 17:00:28
Details
Posted: 12 May 2016 16:58:38

We use IRC all the time here at AAISP, both internally between staff teams and in helping our customers. Many customers have their own IRC client setup on their computer whilst others pop in to the IRC channel by using the web-based version we provide via our website.

To help improve the experience for customers using our web-based irc client we have a new one to try:

https://webirc.aa.net.uk/

We'll be updating our links on the website to the new one next week, but feel free to try out the new client.
Started 12 May 2016 16:50:00

19 Apr 2016 12:42:22
[General] DRIPA - Info
Details
Posted: 16 Jul 2014 10:13:15
Just to be clear on our policy here - when DRIPA comes in to force, and if A&A become subject to a retention notice for all customers, we aim to work on all practical legal means to minimise the amount of data retained under that legislation - making full use of the bad wording in the Schedule in the 2009 regulations where possible. We also aim to clearly publish what is retained under such a notice and what steps we have taken to minimise such data. Such steps may mean separate companies running email or other services, or even hosting some servers outside the UK, if those are practical steps we can take. Why? Because blanket mass surveillance is illegal under EU law as it is against our basic human right to privacy as decided by a court, that's why! Feel free to comment on my blog.
Started 15 Jul 2014

14 Apr 2016 16:26:42
Details
Posted: 21 Dec 2015 08:46:32
Please see our most recent newsletter: aa.net.uk/news-2016-01.html
Started 21 Dec 2015 08:45:00

15 Mar 2016 14:18:05
Details
Posted: 15 Mar 2016 14:18:05
Good news! Starting from 2nd April our office will be open on Saturdays.

We will have Technical Support staff available between 10am and 3pm each Saturday. Customers will be able to contact us in all the usual ways: Phone, email, IRC etc.

Whilst the staff are in the technical support department they will be able to answer general sales and accounts queries too.

In summary, from April, our opening times will be:
Mon-Fri 8am to 6pm
Sat 10am to 3pm
Started 15 Mar 2016 14:00:00 by AA Staff

23 Feb 2016 10:19:54
Details
Posted: 02 Dec 2015 10:07:35
Here are the office opening hours for Christmas: Thu 24th Open 8am - 4pm Fri 25th Closed Sat 26th Closed Sun 27th Closed Mon 28th Closed Tue 29th Open 9am - 5pm Wed 30th Open 9am - 5pm Thur 31st Open 9am - 4pm Fri 1st Closed Sat 2nd Closed Sun 3rd Closed Mon 4th Back to normal We are pleased to confirm that customers on our "units" based tariffs will again benefit from a Christmas special rate between Christmas and New Year. The three normal working days between Christmas and New Year will be a Christmas special rate which consumes no units regardless of the amount of usage. That is 29th Dec, 30th Dec, and 31st Dec. The 26th Dec and 27th Dec being normal Weekend rates. The 25th Dec, 28th Dec, 1st Jan, and (for lines in Scotland) 4th Jan, are the "Holiday" rate (same usage levels as weekends).

Merry Christmas and a Happy New Year from all at A&A

Started 02 Dec 2015 09:00:00

23 Feb 2016 10:19:21
Details
Posted: 09 Dec 2015 13:54:05
Christmas 2015 poem from A&A to our customers, well-wishers and friends in the industry.

https://www.youtube.com/watch?v=agYHiSXple0

Started 09 Dec 2015 12:00:00

07 Feb 2016 17:08:10
Details
Posted: 23 Oct 2015 09:42:55

Following the recent media attention to the 'cyberattack' and possible data theft from TalkTalk, we asked our account manager how this affects us and our customers. The response was: "The attack was on our consumer website and doesn't impact our partner accounts and customers."

The service we buy from TalkTalk is their wholesale/'partner' account services which is kept separate from TalkTalk's 'consumer' services as much as possible. At the moment in time AAISP are confident that the statement above means that our own data and our customer's data is unaffected by this recent attack.

TalkTalk's own statement can be found here: http://help2.talktalk.co.uk/oct22incident

Started 23 Oct 2015 09:30:00

31 Dec 2015 13:32:37
Details
Posted: 31 Dec 2015 13:31:30
The office is going to be unmanned as of 2PM today. This means that there will be no telephone support available, however we do still have staff working remotely answering emails and text messages.

We wish all our customers a Happy New Year!
Started 31 Dec 2015 13:26:15

12 May 2015 13:43:30
Details
Posted: 10 May 2015 15:04:57
We are making a number of minor changes to the billing system, so as to improve the way the bills are presented, and importantly to improve the quality of the code itself. The billing system has had to evolve over more than 18 years and is in need of some tidying. We are not changing prices, and so bills should not actually change in total. We are changing the order that things are presented, and in some cases the number of line items shown, to try and make the bills clearer. There are a lot of different scenarios to test, and we aim to catch them all, but if anyone thinks there is a billing error, or simply something that looks confusing, please do let us know right away. Rest assured that will work to correct any billing errors promptly if they do occur.
Update
12 May 2015 13:42:36
Changes have gone well, and dry runs of next month's invoices show the amounts match up. We are pretty confident that there will not be any issues, but please do let us know of any problems with invoices.
Started 01 May 2015
Previously expected 02 Jun 2015

01 Apr 2015 09:01:39
Details
Posted: 01 Apr 2015 09:01:39

We have extended our support hours, which are now 8am to 6pm, Mon-Fri, except (English) public holidays.

Previously we worked 9am to 5pm, and sales/accounts still do. However the support staff can usually address simple/urgent queries in those areas if necessary.

Occasionally we do have people ask why we only work office hours, and it is worth trying to explain this. Many ISPs do, indeed, have 24 hour telephone support, for example.

For most of our services, there are faults that come in two flavours. Either there is some big issue (a major outage), in which case we have staff, getting involved in fixing things whatever time it is, or an individual line fault for DSL. It is pretty rare to have individual faults for VoIP, SIMs, etc, but you can, of course, get line faults for DSL.

When it comes to individual DSL faults, there are a load of things people can do at home/office to eliminate equipment and test for themselves, and we offer various on-line tests via our control pages.[1] This can help resolve things. But the issues that don't just go away, and would require support staff to do something, are almost always something that needs a BT engineer to go out.

With very few exceptions, BT engineers are not going to be going our any quicker if we book them next working day at 9am. So having support staff take calls in the middle of the night would not usually be any help. We also have no intention of farming support out to call centres following scripts.

However, we have decided to extend the hours a bit. The reasons being :- BT engineers work 8am to 6pm normally, and so we can help address any issues that come up with an engineer visit, and talk to the engineer or our customer about it at the time. This has already been seen with some 8am visits by engineers who are confused by the notes and need us to explain. Starting at 8am gives customers a chance to resolve issues that can be resolved by talking to support before the usual working day for most people. If it is a line fault, that is not much help, but if it is a matter of swap a router or reboot something, we can offer the necessary advice before you have an office full of people that cannot work. Starting at 8am and finishing a 6pm allows a lot of people that work during the day to contact us from home where they have an issue with their home broadband. We know some customers appreciate that. We have increased the number of support staff, allowing some staggered working hours so that we can offer this. But please do bear in mind, we do have irc[2], with a simple web front end, which can offer various help and advice by staff and other customers at all sorts of times. It is informal support from staff outside normal hours, but is usually available. We are thinking of perhaps extending this to be more formal evening irc support at some point maybe, with a rota of some sort.

Obviously we're interested in feedback on how the new support hours work for customers.

[1]Faults help page [2] Contact Page
Started 01 Apr 2015 09:00:00

03 Feb 2015 21:56:57
Details
Posted: 03 Feb 2015 21:54:51

We have received a few reports from a customers about a popup window claiming to be from us, and encouraging the user to fill in a survey...

This is not from us and we have no connection with it. We wouldn't undertake this kind of activity. We have more information on this wiki page:

http://wiki.aa.org.uk/Mystery_Popups
Started 03 Feb 2015 20:00:00

08 Jan 2015 12:51:58
Details
Posted: 08 Jan 2015 12:51:58
We are looking for someone to join our Technical Support team in Bracknell, info here: aa.net.uk/job.pdf
Started 08 Jan 2015 12:50:00

04 Dec 2014 10:18:06
Details
Posted: 21 Jul 2014 15:49:07
We now have a new official URL for our Status Pages: https://aastatus.net The reason for the change is to make the status pages completely independent of any AAISP infrastructure. They were already hosted on a server in Amsterdam out side of our network, and now the DNS is independent too. Anyone using status.aa.net.uk should update to use aastatus.net
Started 21 Jul 2014 15:45:00

24 Oct 2014 18:13:53
Details
Posted: 01 Sep 2014 09:40:46
Once again, the Direct Debits have not gone through on the 1st and so have caused an emailed notice for collection and hence they are going out on the 8th. Obviously they are going out on the date notified in the email, but I appreciate that a few extra days credit may be inconvenient for some people expecting the DD on the 1st. We are working on this. The problem is that the system has been desigend very "defensively" so that any doubt at all on the emailed advance notice will result in a new emailed 5 working days notice to be absolutely sure we are meeting the DD rules.
Resolution This is resolved now
Started 01 Sep 2014
Closed 24 Oct 2014 18:13:53

02 Oct 2014 11:05:01
Details
Posted: 02 Oct 2014 11:05:01
We're updating SSL certificates for our customer facing servers this morning (email, webmail). Users who don't have the CAcert root certificate installed may see errors. Details on http://aa.net.uk/cacert.html
Started 02 Oct 2014 11:04:16

22 Aug 2014 12:17:37
Details
Posted: 22 Aug 2014 11:56:10
We have added a new section clarifying engineer visits and missed appointments. The confirms the "point of no return" for rearranging appointments, and clarifies compensation either way when an appointment is missed. We have also added two additional reasons for charging an admin fee (£5+VAT). We hope you think these are reasonable. It is a bit of a shame that such things are necessary. We think it is not fair for such costs to be part of our overheads and so affect the price for everyone else who is being reasonable. 1. If you send us a bogus invoice which we validly reject (e.g. trying to invoice us for a delayed install when we do not guarantee install dates). Also for each further exchange of correspondence on such invoices. 2. If you attempt to take us to ADR when you are not entitled to (e.g. if you have not followed our complaints procedures, or you are a company of more than 10 staff, or you are, or have said you are, a communications provider). We will also charge any fees we end up paying as a result of such an attempt if accepted by the ADR provider. Any questions, please let us know.
Started 22 Aug 2014

08 Jun 2014 18:53:59
Details
Posted: 08 Jun 2014 18:53:59
Customers with UK domains registered through us will see a new option on the control pages to "Check .uk". This checks if you are entitled to the corresponding domain directly under .uk (i.e. a shorter domain). From Tuesday customers who are entitled to register the .uk domains can then click a button to copy their existing domain and register the new domain. These new domains and corresponding services are the same price as other normal UK domains. In most cases the new domain is available if you have a domain ending .co.uk, but in a few cases customers with other second level domains are entitled if there was no .co.uk version.
Started 08 Jun 2014 18:00:00
Previously expected 10 Jun 2014 08:00:00

16 May 2014 11:21:56
Details
Posted: 16 May 2014 11:21:56
The status page is once again posting incidents to Facebook and Twitter: https://www.facebook.com/AAISPStatus https://twitter.com/aaisp
Started 16 May 2014 11:18:55

03 Apr 2014 15:04:47
Details
Posted: 01 Apr 2014 08:59:54
As you may be aware the office suffered a break-in in mid March, and as a result we've installed new computers. In a change of direction for A&A we have opted for Windows 8, and are pleased to report that going forward we will only be able to support Windows based devices. Linux and Apple support will be dropped from today. We are also replacing all of our routers with Cisco IOS 14.04.01 based devices so we can deploy Carrier Grade NAT.
Update
01 Apr 2014 13:00:00
Happy April 1st! smiley
Started 01 Apr 2014

13 Jan 2014 11:39:45
Details
Posted: 13 Jan 2014 11:39:45
We've updated SSL certificates for our customer facing servers this morning (email, webmail). Users who don't have the CAcert root certificate installed may see errors. Details on http://aa.net.uk/cacert.html
Started 13 Jan 2014 11:38:46

24 Dec 2013 11:59:17
Details
Posted: 24 Dec 2013 11:59:17
Just in case any one is concerned, we have renewed the ssl certificate for *.aa.net.uk today. This is used on various systems.

17 Dec 2013 14:54:33
Details
Posted: 17 Dec 2013 11:14:24

FUD (Fear Uncertainty and Doubt) seems to abound at the moment with a report claiming that there is a secret back-door in BT FTTC modems allowing US DoD / NSA / GCHQ access.

The BT FTTC modems do have a management VLAN for TR069 allowing them to be upgraded, and allowing BT to do things like line tests. This is pretty standard practice and no surprise to anyone.

The hype appears to stem from the fact that BT have used an un-routed block of IP addresses for that management LAN, a block that is assigned to US Department of Defence, 30.x.x.x. This is not uncommon for private management LANs in large networks and does not mean there is any link to the US DoD. It is just a number they picked, and being a block that does not clash with anything in their network or any normal private addresses makes this a reasonably sensible choice.

The paper in question presents no evidence that BT modems have secret spy back doors. Yes, BT could change the firmware in the modem, and could add all sorts if they wanted, just as they could add something to the DSLAM or BRAS or any part of their network. If they did, then they would most likely be found out and a real paper on the issue with actual evidence would be published.

We see no evidence of any deliberate tampering with any packets across the BTW back-haul network, either in the modem or elsewhere.

Happy for comments - this was originally posted on our Facebook page.

Update
17 Dec 2013 14:54:21
Some more links: http://www.ispreview.co.uk/index.php/2013/12/confusion-alleged-gchq-nsa-backdoor-bt-fttc-modems.html http://revk.www.me.uk/2013/12/paraniod-ravings.html

10 Dec 2013 11:10:02
Details
Posted: 10 Dec 2013 10:19:02

Here are the opening times for the Christmas holiday period:

Tuesday 24th December - Open with fewer staff Wednesday 25th December - Closed *** Thursday 26th December - Closed *** Friday 27th December - Skeleton Staff, use email/IRC/SMS to contact us * Saturday 28th December - Closed ** Sunday 29th December - Closed ** Monday 30th December - Skeleton Staff, use email/IRC/SMS to contact us * Tuesday 31st December - Skeleton Staff, use email/IRC/SMS to contact us * Wednesday 1st January - Closed *** Thursday 2nd January - Open as usual (***)

Special Holiday Rates

We are pleased to confirm that customers on our standard units based tariffs will again benefit from a Christmas special rate between Christmas and New Year:

* The three normal working days between Christmas and New Year will be a Christmas special rate which consumes no units regardless of the amount of usage. That is 27th Dec, 30th Dec, and 31st Dec. ** The 28th Dec and 29th Dec being normal Weekend rates. *** The 25th Dec, 26th Dec, 1st Jan (and for lines in Scotland, 2nd Jan) are also at Holiday rate. The special 'Holiday' rate is the same as weekend rate. Merry Christmas and a Happy New Year from all at A&A
Started 10 Dec 2013 10:00:00

01 Nov 2013 08:43:14
Details
Posted: 05 Jul 2013 15:42:28

We have added a feature to our Control Pages which will list IPs that we have found to reply to DNS queries. This is to aid customers in securing any open DNS servers that they may have.

We will rescan IPs on a weekly basis, and we will be contacting customers by email when we find vulnerable DNS servers shortly.

There is more information about Open DNS resolvers on our wiki:
  http://wiki.aa.org.uk/Category:Open_DNS_Resolvers

Our control pages can be accessed at:
  http://aa.net.uk/login-clueless.html

We are happy for customers to run their own recursive or authoritative DNS resolvers, this tool should help where there are DNS servers that are potentially miss-configured and vulnerable to amplification attacks.

Started 05 Jul 2013 15:39:00

24 Sep 2013 16:04:14
Details
Posted: 24 Sep 2013 16:04:14
Customer who have a PSTN line provided by us are now able to run an Openreach 'Copper Integrated Demand Test' on their line. This can help diagnose a PSTN problem before speaking to AAISP Support. More information on the wiki at: http://wiki.aa.org.uk/Line_Diagnostics#Run_PSTN_Test
Started 24 Sep 2013 16:00:00

17 Aug 2013 17:30:46
Details
Posted: 17 Aug 2013 17:30:46
Customers who have UK domains with us are getting emails from Nominet, confirming the domains they have, and very much worded as if you have just signed up for a domain. This appears to be a side effect of some housekeeping we are doing to bring our domain management pages back up to date. The domains have not been re-registered or anything and have the same registration date, etc. Once again our control pages for UK domains allows contact details to be updated, NS records to be updated and DNS sec DS records to be updated to Nominet.
Started 17 Aug 2013 17:27:06

22 Jul 2013 12:28:57
Details
Posted: 30 Aug 2011 10:01:46

We've updated SSL certificates for our customer facing servers this morning (email, control pages).

Users who don't have the CAcert root certificate installed may see errors. Details on http://aa.net.uk/cacert.html

Started 20 Feb 2012 11:22:47 by AAISP Staff

09 Jul 2013
Details
Posted: 24 Jun 2013 09:43:19

Our office telephones are currently not working, but we expect them to be working very soon.

Sorry for the inconvenience

Resolution

Calls are now working again.

Closed 09 Jul 2013

09 Jul 2013
Details
Posted: 08 Jul 2013 11:16:11
There have been three power blips this morning in the Bracknell area that has affected our offices. They are short, and typically affecting desktop PCs. Telephones are unaffected by this as we have various UPSs on routers etc, but please be aware that there may be a few minutes delay whilst desktop PCs restart.
Started 08 Jul 2013 11:10:49
Closed 09 Jul 2013

26 Apr 2013 09:40:38
Details
Posted: 23 Apr 2013 11:25:28

We apologise in advance to customers calling in and experiencing what sounds like loud drilling. We'll do our best to cope, but may need to call you back at times.

In other news, we'll having air-conditioning installed and working by the end of the week.

Started 23 Apr 2013 11:22:09

22 Mar 2013 10:11:18
Details
Posted: 22 Mar 2013 10:05:51

 

Thinkbroadband have conducted a massive survey which asks a lot of important questions about the way people view their broadband. Well worth a read.

http://www.thinkbroadband.com/broadband-survey.html

There are some impressive stats relating to AAISP, e.g. pages 28 (value), 29 (speed), 31 (reliability), 32 (customer service), even 34 (social media use), 38 (loyalty).

However, the survey covers much more than just rating ISPs, such as people's views on parental controls for Internet access, how long they spend accessing the Internet per day, and what things are most important to them...

Well done everyone at Thinkbroadband - it is an impressive survey. And thank you to our customers who completed the survey

 

Started 22 Mar 2013 10:00:00

02 Mar 2013 16:15:08
Details
Posted: 01 Mar 2013 09:19:34

Invoices issued today have some missing items - such as VoIP numbers, calls, extra services etc. Invoices for these missing items will be raised later today.

We apologise for the confusion this has caused.

Resolution

The missing items were VoIP and SIM charges and have been issued as a separate invoice later in the day - sorry for any confusion caused.

Started 01 Mar 2013 09:15:00
Closed 02 Mar 2013 16:15:08

17 Jan 2013 10:53:10
Details
Posted: 17 Jan 2013 10:44:52

As you know there are some warnings for bad weather which may mean we do not have the full complement of staff in the offices on some dasys - as usual we are arranging that staff can, where sensible, work from home, so as to try and ensure the usual levels of cover.

Please bear with us, especially right at the start of the day, if there are delays answering calls and emails, as staff discover whether they are able to get to the office or not.

Started 17 Jan 2013 10:42:58