Congestion on Crouch End Exchange
MINOR Closed Broadband and Ethernet
STATUS
Closed
AFFECTED
Broadband and Ethernet
STARTED
Feb 17, 08:10 PM (7 years ago)
CLOSED
Apr 24, 01:36 PM (6¾ years ago)
SCOPE
0.10%
REFERENCE
1890 / T10790
INFORMATION
  • INITIAL
    7 years ago

    We are seeing packet loss at peak times on some lines on the Crouch End exchange. It's a small number of customers, and it looks like a congested SVLAN. This has been reported to BT.

  • UPDATE
    7 years ago by Andrew

    Initially BT were unable to see any problem, their monitoring was not showing any congestion and they wanted us to report individual line faults rather than this being dealt as a specific BT network problem. However we have spoken to another ISP who confirms the problem. BT have now opened an Incident and will be investigating.

  • UPDATE
    7 years ago by Stuart

    We have passed all our circuit details and graphs to proactive to investigate.

  • UPDATE
    7 years ago by Stuart

    TSO will investigate overnight

  • UPDATE
    7 years ago by Stuart

    No updates from TSO, proactive are chasing.

  • UPDATE
    7 years ago by Andrew

    There is still congestion, we are chasing BT again.

  • UPDATE
    7 years ago by Andrew

    Appears the issue is on the MSE router. Lines connected to the MSE are due to be migrated on 21st March however BT are hoping to get this done by 21th March.

  • UPDATE
    6¾ years ago

    All lines on the Crouch End exchange are now showing clear.

  • Closed