MTU issues on some BT 21CN lines
MAJOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Dec 03, 10:45 AM (9¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Dec 03, 09:00 AM (9¼ years ago)
CLOSED
Dec 03, 06:20 PM (9¼ years ago)
REFERENCE
2051 / IMT46974/14
INFORMATION
  • INITIAL
    9¼ years ago

    We are seeing MTU issues on some 21CN lines this morning where lines are unable to pass more than 1462 byte IP packets. It isn't affecting all lines, and the common factor appears to be that they are on ACC-ALN1 BRASs in London, but not all lines on those BRASs are affected. We have reported the issue to BT Wholesale and they are investigating the issue.

  • UPDATE
    9¼ years ago by Stuart

    BT have now raised an incident and are investigating.

  • UPDATE
    9¼ years ago by Andrew

    This has been fixed. We've been speaking to some network guys at BT this evening and helping them find the fault.

  • RESOLUTION
    9¼ years ago

    BT fixed this last night. We believe BT had equipment in the network that was miss-configured.

  • Closed