Blips to some wholesale customers (over Datahop)
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
May 05, 02:42 PM (7¾ years ago)
AFFECTED
Broadband and Ethernet
STARTED
May 05, 12:30 PM (7¾ years ago)
CLOSED
May 05, 04:52 PM (7¾ years ago)
REFERENCE
2252 / AA2252
INFORMATION
  • INITIAL
    7¾ years ago by Andrew

    We've seen several incidents, at 12:25, 12:33 and 14:26 where we lost connectivity over all of the VLANs we currently utilise on our Datahop circuits in Telehouse North. This has affected a few of our wholesalers who connect in to us over Datahop VLANs. This looks like it's relating to a fault within datahop. The link is up at the moment.

  • UPDATE
    7¾ years ago by Andrew

    We've had an update from datahop saying that they have replaced a switch in their network. Service has remained stable since 14:30 this afternoon.

  • UPDATE
    7¾ years ago by Andrew

    Datahop have completed their switch replacement work. This incident is now closed.

  • RESOLUTION
    7¾ years ago by Andrew

    Faulty switch within Datahop has been replaced.

  • Closed