Talktalk have informed us that they are experiencing issues with their network core in Swansea. This has impacted all Talktalk lines in the surrounding area, covering ADSL, VDSL(FTTC) and EoFTTC lines since approximately 19:53. Talktalk have engineers on their way to the equipment to ensure it is correctly restarted, and currently believe the outage is due to a power failure in the BT exchange which hosts the equipment. BT Openreach have been informed of the power failure, and are also investigating. The following area codes and exchanges are impacted by this outage: 01792, 01554, 01269, 01639, Llanboidy, Amman Valley, Pontardawe, Port Talbot, Llangennech and Crosshands
We have received reports that the outage is also effecting the 01656 area code, and lines around Bridgend. We will post further updates when we have information from Talktalk.
The cause of this incident has not been determined. BT confirmed they had a fibre related issue in Merthyr Tydfil and restored our service by moving the Talk Talk circuits to a spare fibre cable. As no further issues have been reported, we can confirm closure to this incident with further investigations taking place under the Problem Management process.