We are investigating a problem with some users accessing email. This looks to be affecting IMAP users and email older than today. We will update his post shortly with more details as we investigate this.
It looks like email and folders are missing from customers mailboxes from before this morning. Customers will only be seeing new email that has arrived today.
Customers email and folders have not been lost and we are working on restoring access to email and folders.
The cause of the missing email and folders is due to an regular overnight archiving program that has moved these by mistake.
Mail is being restored at the moment.
This is still ongoing. Mail is still being restored.
The restoration completed yesterday evening. We do apologise for the inconvenience that this caused.