TT fibre upgrades (6- 8am Thursday 3rd AND 10-12noon Friday 4th November)
MAINTENANCE Closed Broadband and Ethernet
STATUS
Closed
CREATED
Oct 27, 02:57 PM (7¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Nov 02, 07:00 AM (7¼ years ago)
CLOSED
Nov 04, 09:30 PM (7¼ years ago)
REFERENCE
2310 / AA2310
INFORMATION
  • INITIAL
    7¼ years ago by Adrian

    We don't yet have dates for this, but will update this status when we do.

    However, we are planning to change over the TT links to new 10G capacity soon. The plan is to move traffic between links to do this as seamlessly as possible. But we know things do not always go to plan. Ideally we would do this on a Sunday or early hours of the day.

    At present we are expecting two separate changes, each of which will be for two separate links, and may be on different days.

    More to follow as soon as we have details. This will create a massive increase to our capacity in to Talk Talk back-haul.

  • UPDATE
    7¼ years ago by Adrian

    I am pleased to say that TT Business are actually now being very helpful over this upgrade, and working with us to sort the exact date, which involves some planning on both sides.

  • UPDATE
    7¼ years ago by Adrian

    The current plan is some time next week, one fibre each day over two days. The idea is to do this in the morning, but exact time is not yet set. It will mean running at some reduced capacity for up to an hour each time - but the idea is to pick a time when this will not be a problem. More exact details to follow.

  • UPDATE
    7¼ years ago by Adrian

    Sadly the engineers not the TT side will not be able to do this until the following week. We'll try and sort exact dates as soon as possible.

  • UPDATE
    7¼ years ago by Andrew

    Good news - the first stage is planned 6am to 8am on Thursday 3rd. We hope to make this as seamless as possible, and once done TT links will have much higher capacity. We will plan a second day once this is all done and working for the other link.

  • UPDATE
    7¼ years ago by Adrian

    We are also doing some preparation work Wednesday morning which should have no impact, but is a risk.

  • UPDATE
    7¼ years ago by Adrian

    Support staff are planning to open phone lines at 7am on Thursday in case there are any unexpected issues.

  • UPDATE
    7¼ years ago by Andrew

    The Wednesday (2nd Nov) morning tests worked successfully.

  • UPDATE
    7¼ years ago by Andrew

    The work scheduled for this morning has started.

  • UPDATE
    7¼ years ago by Andrew

    TalkTalk traffic has been moved over to the other Datacentre and we're just awaiting the port change to happen.

  • UPDATE
    7¼ years ago by Andrew

    The new 10G TT link is now live and passing traffic. Staff are continuing to monitor it.

  • UPDATE
    7¼ years ago by Andrew

    The second fibre will now be changed over on Friday 4th November during the morning from 10AM. Again, this should not impact customer services in any way.

  • UPDATE
    7¼ years ago by Andrew

    This work has started, like yesterday this should not impact customers

  • UPDATE
    7¼ years ago by Adrian

    The work has overrun, but is not impacting customers. We'll post more once this is all sorted.

  • UPDATE
    7¼ years ago by Andrew

    Eventually... we've just been able to bring the second 10G port in to use. Traffic is starting to be shared across the two new links.

  • RESOLUTION
    7¼ years ago by Adrian

    The 2nd 10G port was brought in to service at 21:15. Looking good!

  • Closed