L2TP issues
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Oct 28, 06:08 PM (7¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Oct 28, 06:00 PM (7¼ years ago)
CLOSED
Oct 28, 07:16 PM (7¼ years ago)
REFERENCE
2312 / AA2312
INFORMATION
  • INITIAL
    7¼ years ago by Adrian

    Customers using L2TP are seeing some issues. We are working on these now.

  • UPDATE
    7¼ years ago by Adrian

    We think we see the issue and will be applying a fix shortly which will drop sessions one more time.

  • UPDATE
    7¼ years ago by Adrian

    Sorry for ongoing issues with L2TP service, we are still working on it.

  • UPDATE
    7¼ years ago by Adrian

    This also caused the quota image on the main A&A page that shows for Home::1 customers to vanish - that should be back now.

  • RESOLUTION
    7¼ years ago by Adrian

    L2TP service is now on a backup LNS, sorry for any inconvenience. We will resolve the underlying issue in due course.

  • Closed