One of our VoIP carriers has reported that they are experiencing connectivity issues, which are manifesting themselves as call drops, and poor quality calls.
We have received additional reports from customers that some inbound calls via the affected carrier are not routing.
Further updates will be posted once we have received them from the carrier.
Call routing for outbound calls has been temporarily overridden to bypass the affected carrier.
This affects only outbound calls, inbound calls via the affected carrier will still be impacted.
Call quality was returned to normal at 17:48 when the carrier was able to get traffic routing via backup routes. Their primary routes were back online at 20:27.