10 Jan 14:31:24
[Broadband and Ethernet] - Talk Talk lines not connecting - Closed
Details
10 Jan 08:49:16
We are seeing an issue where TT lines are failing to connect - this is not impacting lines that are currently connected unless they drop and reconnect for some reason. This looks like only half of TTs LACs that is impacted, and so lines are eventually reconnecting after several tries.
Update
10 Jan 09:43:21
Talk Talk engineers are working on the issue now.
Update
10 Jan 10:59:21
TalkTalk have raised an incident and are still working on resolving this.
Update
10 Jan 11:39:56
A few lines have logged back in, no word back from TT yet.
Update
10 Jan 11:49:57
It looks like all lines are back, we'll update this post again when we get further news from TalkTalk.
Update
10 Jan 15:32:19
Update from TalkTalk regarding this outage: "Investigations by our NOC and network support team identified that a routing card had failed on a router. Routing functionality was moved onto an alternative card by our network support team to restore service. This was completed at 11:46hrs and monitoring has not identified any further issues"
Started 10 Jan 03:20:00
Closed 10 Jan 14:31:24