Talk Talk lines not connecting
MINOR Closed Broadband and Ethernet
STATUS
Closed
CREATED
Jan 10, 08:49 AM (7¼ years ago)
AFFECTED
Broadband and Ethernet
STARTED
Jan 10, 03:20 AM (7¼ years ago)
CLOSED
Jan 10, 02:31 PM (7¼ years ago)
REFERENCE
2339 / 9859059
INFORMATION
  • INITIAL
    7¼ years ago by Adrian

    We are seeing an issue where TT lines are failing to connect - this is not impacting lines that are currently connected unless they drop and reconnect for some reason. This looks like only half of TTs LACs that is impacted, and so lines are eventually reconnecting after several tries.

  • UPDATE
    7¼ years ago by Adrian

    Talk Talk engineers are working on the issue now.

  • UPDATE
    7¼ years ago by Andrew

    TalkTalk have raised an incident and are still working on resolving this.

  • UPDATE
    7¼ years ago by Andrew

    A few lines have logged back in, no word back from TT yet.

  • UPDATE
    7¼ years ago by Andrew

    It looks like all lines are back, we'll update this post again when we get further news from TalkTalk.

  • UPDATE
    7¼ years ago by Andrew

    Update from TalkTalk regarding this outage: "Investigations by our NOC and network support team identified that a routing card had failed on a router. Routing functionality was moved onto an alternative card by our network support team to restore service. This was completed at 11:46hrs and monitoring has not identified any further issues"

  • Closed