TalkTalk lines not connecting
MINOR Closed Broadband
STATUS
Closed
CREATED
Jan 17, 08:35 AM (7 years ago)
AFFECTED
Broadband
STARTED
Jan 17, 01:00 AM (7 years ago)
CLOSED
Jan 17, 09:48 AM (7 years ago)
SCOPE
1%
REFERENCE
2340 / AA2340
INFORMATION
  • INITIAL
    7 years ago by Shaun

    Once again we are seeing an issue where TT lines are failing to connect. This is not impacting lines that are currently connected unless they drop and reconnect for some reason. This looks like only half of TTs LACs that is impacted, and so lines are eventually reconnecting after several tries. It has been reported to TalkTalk and we will update this post as soon as we get an update.

  • UPDATE
    7 years ago by Shaun

    All affected lines appear to have reconnected.

  • RESOLUTION
    7 years ago by Shaun

    We are still investigating the root cause

  • Closed