Packetloss on some TT lines in the south west
MINOR Closed Broadband
STATUS
Closed
CREATED
Jan 24, 04:11 PM (7 years ago)
AFFECTED
Broadband
STARTED
Jan 24, 03:00 PM (7 years ago)
CLOSED
Jan 24, 06:15 PM (7 years ago)
SCOPE
1%
REFERENCE
2346 / 9871453
PERMALINK
https://aastatus.net/2346
INFORMATION
  • INITIAL
    7 years ago by Andrew

    Some TalkTalk connected customers have high packetloss on their lines from around 3pm today. These lines are in the Chippenham/Bristol area. If affected you'll be experiencing slow speeds.

  • UPDATE
    7 years ago by Andrew

    Affected lines are looking like this. This shows the fault started just after 9am, but from 3pm there is severe packet loss.

  • UPDATE
    7 years ago by Andrew

    TalkTalk say "NOC & Network engineering are currently investigating congestion and packet loss across the core network." More details to follow.

  • UPDATE
    7 years ago by Andrew

    Problem looks fixed as of 18:15

  • UPDATE
    7 years ago by Andrew

    (This also affected some other circuits in other parts of the country.)

  • RESOLUTION
    7 years ago by Andrew

    From TalkTalk: Root cause has not currently been identified.. The (TalkTalk) NOC engaged Network Support, who investigated and added a new link in order to alleviate congestion. The B2B Enterprise team are currently retesting with the affected customers and initial feedback indicates that this has resolved the issue

  • Closed
Last updated: 7 years ago