60 Minute outage for Ethernet (Etherway/Etherflow) customers 20th November
MAINTENANCE Closed Ethernet Services (via BT)
STATUS
Closed
AFFECTED
Ethernet Services (via BT)
STARTED
Nov 20, 12:01 AM (27 days ago)
CLOSED
Nov 20, 03:24 AM (26¾ days ago)
REFERENCE
23488 / AA23488
INFORMATION
  • INITIAL
    27 days ago by Andrew

    BT have advised us of planned work that will affect customers with Ethernet circuits as follows:

    Summary:Upgrade IOMv1 to IOMv3c AND SWAP 10 PORT CARD

    Start: 20/11/18 00:01

    End:20/11/18 06:00

    Maximum expected Downtime:0 Days 3 Hours 0Minutes

    We're upgrading some network hardware in the LONDON POPLAR WEST INDIA DOCK region to provide more capacity, and faster throughput. We expect an outage of 50-60 minutes to end-users if all goes well, but this could extend to 2hrs if we have a problem. We plan to be finished by 04:00 , however if we encounter additional problems, service outage could extend to 06:00

  • RESOLUTION
    26¾ days ago by Andrew

    BT have confirmed that this work was completed by 03:24

  • Closed