Congestion noticed on some L2TP connections
MINOR Closed Broadband and Ethernet
STATUS
Closed
AFFECTED
Broadband and Ethernet
STARTED
Nov 13, 07:00 PM (1 month ago)
CLOSED
Nov 15, 02:34 PM (1 month ago)
REFERENCE
23489 / AA23489
INFORMATION
  • INITIAL
    1 month ago by Andrew

    We noticed congestion (latency) on a number of our L2TP connected customers' connections between 6:30 and 9:00 last night. These are customers who connect in to us using L2TP from another Internet Service Provider (ISP). It may be that this latency is specific to a particular ISP and outside of our control. We will see if this happens again this evening (14th November) and will investigate further.

  • UPDATE
    1 month ago by Andrew

    So far, we've not see the congestion/latency this evening.

  • RESOLUTION
    1 month ago by Andrew

    This looks to be a one-off event - we only saw latency on Tuesday evening.

  • Closed